Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Modal's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

37/ 100 · F

Software & SaaS · US

How hard is it to cancel Modal?

Modal scores 37/100 (grade F) for how clearly it documents cancellation in the US, an opaque or largely undisclosed cancellation policy. Cancellation is available via email.

Last reviewed 2026-06-10 · Documented-Policy tier · grade F

There is no self-serve cancellation button. To cancel (delete your workspace and remove your payment method), you must email [email protected]. For paid Team/Enterprise plans on Service Orders, 30 days advance written notice is required before the end of the current term to prevent auto-renewal. Minimum commitments are non-cancelable for the duration of the Service Order term. All fees are non-refundable. Your account is deleted within 60 days of the termination date. The Starter plan is free ($0/month base) so users on that plan simply need to request workspace deletion.

How to cancel Modal

  • Channels: email
  • Official cancellation page: https://modal.com/docs/guide/billing
  • Pause/freeze: not offered. No pause or freeze option is mentioned in Modal's billing documentation or terms of service.
  • Account/data deletion: To delete your workspace and remove your payment method, contact [email protected]. Per the Terms of Service, the service account is deleted within 60 days following the termination date. https://modal.com/docs/guide/billing

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Modal, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/modal (CC BY-SA 4.0).

See Modal in the full index -> · How we score · Open data