Software / SaaS · US

How hard is it to cancel Modal?

Modal scores 37/100 (grade F) for how clearly it documents cancellation in the US — an opaque or largely undisclosed cancellation policy. Cancellation is available via email.

Last reviewed 2026-06-10 · Documented-Policy tier · grade F

There is no self-serve cancellation button. To cancel (delete your workspace and remove your payment method), you must email [email protected]. For paid Team/Enterprise plans on Service Orders, 30 days advance written notice is required before the end of the current term to prevent auto-renewal. Minimum commitments are non-cancelable for the duration of the Service Order term. All fees are non-refundable. Your account is deleted within 60 days of the termination date. The Starter plan is free ($0/month base) so users on that plan simply need to request workspace deletion.

How to cancel Modal

Channels: email
Official cancellation page: https://modal.com/docs/guide/billing
Pause/freeze: not offered. No pause or freeze option is mentioned in Modal's billing documentation or terms of service.
Account/data deletion: To delete your workspace and remove your payment method, contact [email protected]. Per the Terms of Service, the service account is deleted within 60 days following the termination date. https://modal.com/docs/guide/billing

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Modal — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/modal (CC BY-SA 4.0).

See Modal in the full index -> · How we score · Open data