Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Mobily (Etihad Etisalat)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

56/ 100 · C

Telecom & ISP · SA

How hard is it to cancel Mobily (Etihad Etisalat)?

Mobily (Etihad Etisalat) scores 56/100 (grade C) for how clearly it documents cancellation in the SA, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, online (self-serve), phone, in person, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Mobily customers can cancel services via the My Mobily app, the online self-service portal, by calling 1100, by SMS (send 'unsub' to 1100 or service-specific short codes such as *2552# for auto-renew), or in person at any Mobily store. Per Saudi telecom regulations documented on Mobily's community and customer-rights pages, the provider must suspend service for at least 15 days before final cancellation, notify the customer by SMS at least 5 days before suspension and again 1 day prior, and grant at least 30 days from invoice date before suspension for non-payment. No service fees are charged from the date the cancellation request is submitted. Refunds are limited to device or SIM card orders cancelled before shipment; pro-rata refunds on recurring service charges are not explicitly offered.

How to cancel Mobily (Etihad Etisalat)

  • Channels: in-app, online (self-serve), phone, in person, email
  • Official cancellation page: https://www.mobily.com.sa/wps/portal/web/personal/customer-rights
  • Pause/freeze: not offered. No self-service pause or freeze option is documented on Mobily's official channels. Service suspension for non-payment follows a regulated 30-day notice process but is not a voluntary customer-initiated pause.
  • Account/data deletion: Users may request deletion of personal data under Saudi Arabia's Personal Data Protection Law (M/19). Submit requests to [email protected] or call 1100. Mobily aims to respond within 30 days. Certain data may be retained to meet legal, regulatory, or contractual obligations. https://www.mobily.com.sa/wps/portal/web/footer-business/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Mobily (Etihad Etisalat), Cancellation Friction Index (SA).” CES-1.1. https://www.cancelatlas.com/c/mobily-sa (CC BY-SA 4.0).

See Mobily (Etihad Etisalat) in the full index -> · How we score · Open data