How hard is it to cancel Mobily (Etihad Etisalat)?

Mobily customers can cancel services via the My Mobily app, the online self-service portal, by calling 1100, by SMS (send 'unsub' to 1100 or service-specific short codes such as *2552# for auto-renew), or in person at any Mobily store. Per Saudi telecom regulations documented on Mobily's community and customer-rights pages, the provider must suspend service for at least 15 days before final cancellation, notify the customer by SMS at least 5 days before suspension and again 1 day prior, and grant at least 30 days from invoice date before suspension for non-payment. No service fees are charged from the date the cancellation request is submitted. Refunds are limited to device or SIM card orders cancelled before shipment; pro-rata refunds on recurring service charges are not explicitly offered.

How to cancel Mobily (Etihad Etisalat)

• Channels: in-app, online (self-serve), phone, in person, email
• Official cancellation page: https://www.mobily.com.sa/wps/portal/web/personal/customer-rights
• Pause/freeze: not offered. No self-service pause or freeze option is documented on Mobily's official channels. Service suspension for non-payment follows a regulated 30-day notice process but is not a voluntary customer-initiated pause.
• Account/data deletion: Users may request deletion of personal data under Saudi Arabia's Personal Data Protection Law (M/19). Submit requests to [email protected] or call 1100. Mobily aims to respond within 30 days. Certain data may be retained to meet legal, regulatory, or contractual obligations. https://www.mobily.com.sa/wps/portal/web/footer-business/privacy-policy

Evidence

• {'title': 'طلب إلغاء الخدمة (Service Cancellation Request) – Mobily Digital Community (accessed 2026-06-06)', 'url': 'https://community.mobily.com.sa/en_US/conversations/%D8%AD%D9%82%D9%88%D9%82-%D8%A7%D9%84%D8%B9%D9%85%D9%8A%D9%84/%D8%B7%D9%84%D8%A8-%D8%A5%D9%84%D8%BA%D8%A7%D8%A1-%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A9/5f206d3d9e66e65604f48d21'}
• {'title': 'Customer Rights & Responsibilities – Mobily Official (accessed 2026-06-06)', 'url': 'https://www.mobily.com.sa/wps/portal/web/personal/customer-rights'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Mobily (Etihad Etisalat) — Cancellation Friction Index (SA).” CES-1.1. https://www.cancelatlas.com/c/mobily-sa (CC BY-SA 4.0).

See Mobily (Etihad Etisalat) in the full index -> · How we score · Open data