AI tools · US
How hard is it to cancel Minerva?
Minerva scores 38/100 (grade F) for how clearly it documents cancellation in the US — an opaque or largely undisclosed cancellation policy. Cancellation is available via email.
Minerva (minerva.io) is a sales-led enterprise people-data enrichment platform. There is no self-serve online cancel button; cancellation requires written notice (email to [email protected] is acceptable) to terminate the agreement. Either party may terminate for material breach with 30 days written notice to cure; Minerva may terminate immediately for IP/access violations. All fees accrued through the termination date remain due and are explicitly non-refundable — no refunds or prorations are issued upon cancellation or termination. No pause or freeze option is available. Data deletion requests are handled separately via preferences.minerva.io (DataGrail) under CCPA/applicable law.
How to cancel Minerva
- Channels: email
- Official cancellation page: https://pages.minerva.io/tos
- Pause/freeze: not offered. No pause or freeze option mentioned in terms of service or any official documentation.
- Account/data deletion: Submit data deletion requests via the DataGrail Privacy Request Center at preferences.minerva.io or call toll-free +1 (888) 857-5775. CCPA deletion rights supported. Acknowledgment within 10 business days; full response within 45 calendar days. General privacy inquiries: [email protected]. Company: Minerva BI Inc., 300 Kent Ave, Suite 305, Brooklyn, NY 11249. https://preferences.minerva.io/
Evidence
- {'title': 'Minerva Terms of Service (accessed 2026-06-11)', 'url': 'https://pages.minerva.io/tos'}
- {'title': 'Minerva Privacy Policy (accessed 2026-06-11)', 'url': 'https://pages.minerva.io/privacy-policy'}
- {'title': 'Minerva API Documentation: Introduction (accessed 2026-06-11)', 'url': 'https://docs.minerva.io/api-reference/introduction'}
- {'title': 'Privacy Request Center | DataGrail — preferences.minerva.io (accessed 2026-06-11)', 'url': 'https://preferences.minerva.io/'}
- Last reviewed 2026-06-11 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Minerva — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/minerva (CC BY-SA 4.0).