Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Minerva's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

38/ 100 · F

AI tools · US

How hard is it to cancel Minerva?

Minerva scores 38/100 (grade F) for how clearly it documents cancellation in the US, an opaque or largely undisclosed cancellation policy. Cancellation is available via email.

Last reviewed 2026-06-11 · Documented-Policy tier · grade F

Minerva (minerva.io) is a sales-led enterprise people-data enrichment platform. There is no self-serve online cancel button; cancellation requires written notice (email to [email protected] is acceptable) to terminate the agreement. Either party may terminate for material breach with 30 days written notice to cure; Minerva may terminate immediately for IP/access violations. All fees accrued through the termination date remain due and are explicitly non-refundable, no refunds or prorations are issued upon cancellation or termination. No pause or freeze option is available. Data deletion requests are handled separately via preferences.minerva.io (DataGrail) under CCPA/applicable law.

How to cancel Minerva

  • Channels: email
  • Official cancellation page: https://pages.minerva.io/tos
  • Pause/freeze: not offered. No pause or freeze option mentioned in terms of service or any official documentation.
  • Account/data deletion: Submit data deletion requests via the DataGrail Privacy Request Center at preferences.minerva.io or call toll-free +1 (888) 857-5775. CCPA deletion rights supported. Acknowledgment within 10 business days; full response within 45 calendar days. General privacy inquiries: [email protected]. Company: Minerva BI Inc., 300 Kent Ave, Suite 305, Brooklyn, NY 11249. https://preferences.minerva.io/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Minerva, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/minerva (CC BY-SA 4.0).

See Minerva in the full index -> · How we score · Open data