AI tools · US
How hard is it to cancel Microsoft Copilot Pro?
Microsoft Copilot Pro scores 71/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Microsoft Copilot Pro can be cancelled online via the Microsoft account Services & subscriptions page (account.microsoft.com/services) by selecting Manage then Cancel; subscriptions purchased through Apple App Store or Google Play must be cancelled through those platforms. Cancellation with a refund is available within 14 days of initial purchase (prorated); after that window, users turn off recurring billing and retain access through the end of the paid period with no refund. No pause or freeze option is available. Cancellation does not delete the Microsoft account or data automatically; users must separately request data deletion via the Privacy Dashboard.
How to cancel Microsoft Copilot Pro
- Channels: online (self-serve), in-app
- Official cancellation page: https://support.microsoft.com/en-us/account-billing/cancel-a-copilot-pro-subscription-ec3698b0-cdac-4f50-a4a6-c998a02960f1
- Pause/freeze: not offered. No pause or freeze option is offered for Microsoft Copilot Pro subscriptions.
- Refund policy: https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472
- Account/data deletion: Cancelling Copilot Pro does not automatically delete the Microsoft account or its data. Users can manage and delete activity data via the Microsoft Privacy Dashboard (account.microsoft.com/privacy). For Microsoft 365 services, Microsoft retains customer data in a limited-function account for up to 90 days after subscription end before permanent deletion. https://account.microsoft.com/privacy
Evidence
- {'title': 'Cancel a Copilot Pro subscription | Microsoft Support (accessed 2026-06-05)', 'url': 'https://support.microsoft.com/en-us/account-billing/cancel-a-copilot-pro-subscription-ec3698b0-cdac-4f50-a4a6-c998a02960f1'}
- {'title': 'How to get a refund on a Microsoft subscription | Microsoft Support (accessed 2026-06-05)', 'url': 'https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Microsoft Copilot Pro — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/microsoft-copilot-pro (CC BY-SA 4.0).
See Microsoft Copilot Pro in the full index -> · How we score · Open data
Earned it? Show your grade
Microsoft Copilot Pro grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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