How hard is it to cancel Microsoft 365?

Self-serve at account.microsoft.com -> Services & subscriptions: 'Turn off recurring billing' (keep access to the term's end) or 'Cancel'. Prorated credit/refund only if you cancel within 7 days of start or renewal (a handful of countries always prorate); otherwise no refund. An annual plan paid monthly still owes the remainder of the term.

How to cancel Microsoft 365

• Channels: online (self-serve)
• Official cancellation page: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
• Pause/freeze: not offered. No pause. Turn off recurring billing and keep access until the term expires; an annual plan paid monthly still owes the rest of the term.
• Account/data deletion: Turning off billing or cancelling does not delete your Microsoft account or OneDrive data; if OneDrive exceeds the free 5 GB after expiry, files may become read-only then eventually eligible for deletion. Account/data deletion is a separate request via account.microsoft.com privacy.

Evidence

• {'title': 'Microsoft — Cancel a Microsoft 365 subscription (accessed 2026-06-05)', 'url': 'https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b'}
• {'title': 'Microsoft — Turn recurring billing on or off (accessed 2026-06-05)', 'url': 'https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Microsoft 365 — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/microsoft-365 (CC BY-SA 4.0).

See Microsoft 365 in the full index -> · How we score · Open data

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