How hard is it to cancel Microsoft 365?

Self-serve at account.microsoft.com -> Services & subscriptions: 'Turn off recurring billing' (keep access to the term's end) or 'Cancel'. Prorated credit/refund only if you cancel within 7 days of start or renewal (a handful of countries always prorate); otherwise no refund. An annual plan paid monthly still owes the remainder of the term.

How to cancel Microsoft 365

• Channels: online (self-serve)
• Official cancellation page: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
• Pause/freeze: not offered. No pause. Turn off recurring billing and keep access until the term expires; an annual plan paid monthly still owes the rest of the term.
• Account/data deletion: Turning off billing or cancelling does not delete your Microsoft account or OneDrive data; if OneDrive exceeds the free 5 GB after expiry, files may become read-only then eventually eligible for deletion. Account/data deletion is a separate request via account.microsoft.com privacy.

Evidence

• Microsoft — Cancel a Microsoft 365 subscription (accessed 2026-06-05)
• Microsoft — Turn recurring billing on or off (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Microsoft 365, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/microsoft-365 (CC BY-SA 4.0).

See Microsoft 365 in the full index -> · How we score · Open data

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