Streaming · US
How hard is it to cancel MHz Choice?
MHz Choice scores 60/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.
MHz Choice direct subscribers can cancel or pause their subscription online by navigating to Account > Manage Subscription > Billing & Subscription > Manage Subscription and clicking Cancel or Pause Subscription. Subscriptions through Apple, Google, Roku, Amazon Prime Video, Xfinity, or Xumo must be cancelled through those respective platforms. The Terms of Service state all sales are final, though refund requests are reviewed case-by-case via a support ticket. No notice period or prorated refund details are disclosed in the help documentation.
How to cancel MHz Choice
- Channels: online (self-serve), in-app
- Official cancellation page: https://support.mhznetworks.com/support/solutions/articles/44001607131-how-to-cancel-mhz-choice-direct-subscription
- Pause/freeze: available — Pause Subscription option is available alongside the Cancel option within the Billing & Subscription management screen for direct subscribers.
- Refund policy: https://support.mhznetworks.com/support/solutions/articles/44001754361-how-do-i-get-a-refund-
- Account/data deletion: Users must submit a support ticket at watch.mhzchoice.com/contact/support, selecting 'Data request - Account deletion (GDPR, BDSG, CCPA)' from the dropdown. MHz Choice handles requests for direct subscribers only; those subscribed via Apple, Google, Roku, Prime Video, or Xfinity must contact those platforms. https://watch.mhzchoice.com/contact/support
Evidence
- {'title': 'How to cancel your MHz Choice subscription - MHz Support (accessed 2026-06-06)', 'url': 'https://support.mhznetworks.com/support/solutions/articles/44001607131-how-to-cancel-mhz-choice-direct-subscription'}
- {'title': 'How do I get a refund? - MHz Support (accessed 2026-06-06)', 'url': 'https://support.mhznetworks.com/support/solutions/articles/44001754361-how-do-i-get-a-refund-'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “MHz Choice — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mhz-choice-us (CC BY-SA 4.0).
See MHz Choice in the full index -> · How we score · Open data