How hard is it to cancel Metro by T-Mobile?

Metro by T-Mobile is prepaid with no annual contract and no early-termination fee. To leave while keeping your number you port out: the new carrier needs your Metro account number plus a Number Transfer (port-out) PIN. Only the primary account holder can generate the PIN (prepaid via My T-Mobile > My Profile > Request Transfer PIN), free Port Out Protection must be disabled first, and the account must remain active until the port completes, so you should not cancel beforehand. Metro states the transfer PIN is valid for 7 days. There is no documented prepaid-balance refund on cancellation.

How to cancel Metro by T-Mobile

• Channels: phone, in person, online (self-serve)
• Official cancellation page: https://www.t-mobile.com/support/account/transfer-your-phone-number
• Pause/freeze: not offered. Metro is a prepaid service; there is no documented pause/suspend feature. Service ends when you stop paying or port your number out.
• Account/data deletion: Privacy and personal-data handling are governed by the T-Mobile/Metro privacy policy; no dedicated self-serve data-deletion control is disclosed on the cancellation/port-out pages. https://www.metrobyt-mobile.com/privacy-policy

Evidence

• Transfer your phone number | T-Mobile Support
• Bring Your Number & Switch to Metro | Metro by T-Mobile
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Metro by T-Mobile — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/metro-by-tmobile-us (CC BY-SA 4.0).

See Metro by T-Mobile in the full index -> · How we score · Open data

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