Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Mem's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Software / SaaS · US

How hard is it to cancel Mem?

Mem scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Mem subscriptions are cancelled online via the in-app Settings panel: click your profile picture, go to Settings, then Subscription Management, and click Manage your Subscription to cancel auto-renewal. Cancellation stops future renewals; no credits or refunds are issued for unused portions of the current billing period, though refund requests may be considered case-by-case at Mem's sole discretion. Fee changes require at least 30 days' advance email notice, giving users time to cancel before the new rate applies. There is no documented pause or freeze option.

How to cancel Mem

  • Channels: online (self-serve)
  • Official cancellation page: https://get.mem.ai/pages/terms-of-service
  • Pause/freeze: not offered. No pause or freeze option documented in Mem's Terms of Service or Help Center.
  • Account/data deletion: Users can request account and data deletion by contacting [email protected]. Mem will deactivate or delete the account and information from active databases within 30 days of the request, though some data may be retained for fraud prevention, legal compliance, and troubleshooting. https://get.mem.ai/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Mem — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mem (CC BY-SA 4.0).

See Mem in the full index -> · How we score · Open data