How hard is it to cancel MEGA (mega.io)?

Recurring subscriptions can be cancelled self-serve: web/direct subscriptions are cancelled by logging in at https://mega.nz/account and selecting the cancel option, while subscriptions purchased via a mobile app's in-app-purchase must be cancelled through the relevant app store account. You can cancel at any time, and MEGA states any payments processed after an effective cancellation will be promptly refunded. If you cancel but keep a free account, access may be restricted where usage exceeds free-tier limits. Stored payment methods can be removed or updated in account settings. Governed by New Zealand law (Mega Limited).

How to cancel MEGA (mega.io)

• Channels: online (self-serve), in-app
• Official cancellation page: https://mega.io/terms
• Pause/freeze: not offered. No pause/freeze documented; cancel any time and the account reverts to free (subject to free-tier usage limits).
• Refund policy: https://mega.io/terms
• Account/data deletion: Account closure is available; cancelling a subscription reverts the account to free, and access may be restricted if usage exceeds free-tier limits. Stored payment methods can be removed/updated in account settings.

Evidence

• {'title': 'MEGA | Terms of Service — Refunds / Recurring paid subscriptions / Cancellation (accessed 2026-06-13)', 'url': 'https://mega.io/terms'}
• Last reviewed 2026-06-13 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “MEGA (mega.io) — Cancellation Friction Index (NZ).” CES-1.1. https://www.cancelatlas.com/c/mega (CC BY-SA 4.0).

See MEGA (mega.io) in the full index -> · How we score · Open data

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