Software / SaaS · US
How hard is it to cancel Matter?
Matter scores 59/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via email, online (self-serve).
Matter subscriptions can be cancelled by emailing [email protected] or by submitting a contact form via the Web App under Settings > Billing, after which a representative responds within 24-48 business hours. Cancellation takes effect at the end of the current billing period; no refunds are issued for any unused portion of the subscription. No subscription pause option is offered. Prepaid credits and rewards are non-refundable.
How to cancel Matter
- Channels: email, online (self-serve)
- Official cancellation page: https://help.matterapp.com/en/articles/10330956-how-to-cancel-or-downgrade-matter-subscription
- Pause/freeze: not offered. No subscription pause option is mentioned in Matter's Terms of Service or Help Center documentation.
- Account/data deletion: Users can request deletion of personal data by emailing [email protected]. Matter retains personal information for a maximum of 60 days after account termination, after which data is securely destroyed. https://matterapp.com/legal/privacy
Evidence
- {'title': 'How to cancel or downgrade Matter subscription | Matter Help Center (accessed 2026-06-06)', 'url': 'https://help.matterapp.com/en/articles/10330956-how-to-cancel-or-downgrade-matter-subscription'}
- {'title': 'Terms of Service | Matter App (accessed 2026-06-06)', 'url': 'https://matterapp.com/legal/terms-of-service'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Matter — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/matter-us (CC BY-SA 4.0).