E-learning · US
How hard is it to cancel MasterClass?
MasterClass scores 82/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
MasterClass subscriptions can be cancelled online via Account Settings on masterclass.com (web browser only; in-app cancellation is not supported), or through Apple/Google/Amazon for subscribers who joined via those platforms. Cancellation takes effect at the end of the current billing period and access is retained until the renewal date. A 30-day satisfaction guarantee refund is available only for first-time purchases made directly on masterclass.com; annual renewal charges are not refundable. No pause or freeze option exists.
How to cancel MasterClass
- Channels: online (self-serve), in-app
- Official cancellation page: https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw
- Pause/freeze: not offered. MasterClass does not offer a pause or freeze option; the only alternative to full cancellation is turning off auto-renewal.
- Refund policy: https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g
- Account/data deletion: Account and data deletion requests are submitted via privacy.masterclass.com; most requests are processed within 30 days, completed deletions are permanent and irreversible, and all account data is erased in accordance with global privacy regulations. https://privacy.masterclass.com/
Evidence
- {'title': 'Cancelling Your Subscription Renewal | MasterClass Help Center (accessed 2026-06-05)', 'url': 'https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw'}
- {'title': 'Requesting a Refund | MasterClass Help Center (accessed 2026-06-05)', 'url': 'https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “MasterClass — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/masterclass (CC BY-SA 4.0).
See MasterClass in the full index -> · How we score · Open data
Earned it? Show your grade
MasterClass grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/masterclass"><img src="https://www.cancelatlas.com/share/badges/masterclass.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>