E-learning · US

How hard is it to cancel MasterClass?

MasterClass scores 82/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

MasterClass subscriptions can be cancelled online via Account Settings on masterclass.com (web browser only; in-app cancellation is not supported), or through Apple/Google/Amazon for subscribers who joined via those platforms. Cancellation takes effect at the end of the current billing period and access is retained until the renewal date. A 30-day satisfaction guarantee refund is available only for first-time purchases made directly on masterclass.com; annual renewal charges are not refundable. No pause or freeze option exists.

How to cancel MasterClass

Channels: online (self-serve), in-app
Official cancellation page: https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw
Pause/freeze: not offered. MasterClass does not offer a pause or freeze option; the only alternative to full cancellation is turning off auto-renewal.
Refund policy: https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g
Account/data deletion: Account and data deletion requests are submitted via privacy.masterclass.com; most requests are processed within 30 days, completed deletions are permanent and irreversible, and all account data is erased in accordance with global privacy regulations. https://privacy.masterclass.com/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “MasterClass — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/masterclass (CC BY-SA 4.0).

See MasterClass in the full index -> · How we score · Open data

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MasterClass grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

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