Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly MasMovil's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

49/ 100 · D

Telecom & ISP · ES

How hard is it to cancel MasMovil?

MasMovil scores 49/100 (grade D) for how clearly it documents cancellation in the ES, a poorly documented cancellation policy. Cancellation is available via phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

MasMovil requires customers to cancel by phone (900 696 000 or 2373 from a MasMovil line), WhatsApp (605 515 454), or by email for fixed-line services ([email protected] with a downloadable form). There is no self-serve online cancellation portal. Customers are billed proportionally for the days the service was active in the final billing period, and early termination penalties apply if the customer is under a commitment period (3 months for fixed+mobile, 12 months for fixed-only, or 24 months when a device is financed). The router must be returned within 30 days of cancellation or a 168.19 EUR penalty is charged.

How to cancel MasMovil

  • Channels: phone, email
  • Official cancellation page: https://www.masmovil.es/ayuda-clientes/como-puedo-darme-de-baja
  • Pause/freeze: available, Customers can temporarily suspend fixed-line and internet service for 30-90 days. During suspension, a 50% discount is applied to the monthly fee (not full waiver). Mobile services cannot be suspended. Suspensions are incompatible with other active discounts. Requested via phone 900 696 000.
  • Account/data deletion: Customers can request deletion of personal data by emailing [email protected] or by written postal request to MasMovil's headquarters in Pozuelo de Alarcón, Madrid. MasMovil commits to responding within 1 month. Some privacy preferences can be managed in-account under Cuenta > Datos del titular > Privacidad de datos. https://www.masmovil.es/ayuda-clientes/privacidad-de-datos

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “MasMovil, Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/masmovil-es (CC BY-SA 4.0).

See MasMovil in the full index -> · How we score · Open data