Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly MasMovil's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

49/ 100 · D

Telecom & ISP · ES

How hard is it to cancel MasMovil?

MasMovil scores 49/100 (grade D) for how clearly it documents cancellation in the ES — a poorly documented cancellation policy. Cancellation is available via phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

MasMovil requires customers to cancel by phone (900 696 000 or 2373 from a MasMovil line), WhatsApp (605 515 454), or by email for fixed-line services ([email protected] with a downloadable form). There is no self-serve online cancellation portal. Customers are billed proportionally for the days the service was active in the final billing period, and early termination penalties apply if the customer is under a commitment period (3 months for fixed+mobile, 12 months for fixed-only, or 24 months when a device is financed). The router must be returned within 30 days of cancellation or a 168.19 EUR penalty is charged.

How to cancel MasMovil

  • Channels: phone, email
  • Official cancellation page: https://www.masmovil.es/ayuda-clientes/como-puedo-darme-de-baja
  • Pause/freeze: available — Customers can temporarily suspend fixed-line and internet service for 30–90 days. During suspension, a 50% discount is applied to the monthly fee (not full waiver). Mobile services cannot be suspended. Suspensions are incompatible with other active discounts. Requested via phone 900 696 000.
  • Account/data deletion: Customers can request deletion of personal data by emailing [email protected] or by written postal request to MasMovil's headquarters in Pozuelo de Alarcón, Madrid. MasMovil commits to responding within 1 month. Some privacy preferences can be managed in-account under Cuenta > Datos del titular > Privacidad de datos. https://www.masmovil.es/ayuda-clientes/privacidad-de-datos

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “MasMovil — Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/masmovil-es (CC BY-SA 4.0).

See MasMovil in the full index -> · How we score · Open data