How hard is it to cancel Maple?

Maple memberships are cancelled self-serve by turning off auto-renewal in account settings (Settings > Manage Maple > Turn off auto-renewal), with no requirement to contact support. Members keep all membership benefits until the end of the current billing period; monthly plans simply do not renew the next month, while annual plans are a year-long commitment paid monthly whose auto-renewal can be disabled anytime. Refund terms are disclosed: if the membership has been used within the first 30 days of initial purchase the fee is non-refundable, and refund eligibility considers recency of purchase/renewal and whether the membership was used. Account closure requires auto-renewal off and the membership period ended, then Close account in Settings; Maple retains data until closure. Cancellation, refund, terms, and privacy pages are all publicly documented.

How to cancel Maple

• Channels: in_account
• Official cancellation page: https://helpdesk.getmaple.ca/en/articles/10476441-cancelling-your-maple-membership
• Pause/freeze: not offered. No pause/hold feature documented; members turn off auto-renewal and retain benefits until the end of the current billing period rather than pausing.
• Refund policy: https://helpdesk.getmaple.ca/en/articles/3773142-refunds
• Account/data deletion: Account can be closed at any time from M-Account at app.getmaple.ca (Settings > Account > Close account), but only after auto-renewal is turned off and the membership period has ended. Maple retains information until the account is closed; on termination users can copy their information for a limited time except providers' private notes. https://www.getmaple.ca/privacy/

Evidence

• Cancelling your Maple membership | Maple help desk (accessed 2026-06-16)
• Refunds | Maple help desk (accessed 2026-06-16)
• Deleting an account | Maple help desk (accessed 2026-06-16)
• Maple Platform Terms of Use (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Maple — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/maple-ca (CC BY-SA 4.0).

See Maple in the full index -> · How we score · Open data

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