How hard is it to cancel Maple?

Maple memberships are cancelled self-serve by turning off auto-renewal in account settings (Settings > Manage Maple > Turn off auto-renewal), with no requirement to contact support. Members keep all membership benefits until the end of the current billing period; monthly plans simply do not renew the next month, while annual plans are a year-long commitment paid monthly whose auto-renewal can be disabled anytime. Refund terms are disclosed: if the membership has been used within the first 30 days of initial purchase the fee is non-refundable, and refund eligibility considers recency of purchase/renewal and whether the membership was used. Account closure requires auto-renewal off and the membership period ended, then Close account in Settings; Maple retains data until closure. Cancellation, refund, terms, and privacy pages are all publicly documented.

How to cancel Maple

• Channels: in_account
• Official cancellation page: https://helpdesk.getmaple.ca/en/articles/10476441-cancelling-your-maple-membership
• Pause/freeze: not offered. No pause/hold feature documented; members turn off auto-renewal and retain benefits until the end of the current billing period rather than pausing.
• Refund policy: https://helpdesk.getmaple.ca/en/articles/3773142-refunds
• Account/data deletion: Account can be closed at any time from M-Account at app.getmaple.ca (Settings > Account > Close account), but only after auto-renewal is turned off and the membership period has ended. Maple retains information until the account is closed; on termination users can copy their information for a limited time except providers' private notes. https://www.getmaple.ca/privacy/

Evidence

• Cancelling your Maple membership | Maple help desk (accessed 2026-06-16)
• Refunds | Maple help desk (accessed 2026-06-16)
• Deleting an account | Maple help desk (accessed 2026-06-16)
• Maple Platform Terms of Use (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Maple, Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/maple-ca (CC BY-SA 4.0).

See Maple in the full index -> · How we score · Open data

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