How hard is it to cancel Manus?

Manus offers a clear self-serve cancellation. For web/Stripe subscriptions: click your profile avatar (top right) > Account > Upgrade/Manage > 'Downgrade to Free' to cancel. The downgrade takes effect at the end of the current billing cycle (visible on the account/usage tab) - you keep paid access until then and are no longer charged for renewals. If you subscribed via the Apple App Store or Google Play, you must cancel through the respective store's subscription settings (uninstalling the app does NOT cancel). Refund stance: already-charged amounts are NOT refunded; cancelling only stops the next renewal. On a 7-day free trial, cancelling before the charge avoids any fee. Refund requests for Stripe/Google purchases go through the in-account Help Centre AI chatbot (provide order/invoice number, account email/username, reason); approved refunds return to the original method in 1-15 business days. Apple subscribers must request refunds directly from Apple.

How to cancel Manus

• Channels: online (self-serve), in-app, live chat
• Official cancellation page: https://help.manus.im/en/articles/11711087-how-can-i-cancel-my-subscription
• Pause/freeze: not offered. No pause or freeze option is documented. The only self-serve option is to cancel by downgrading to the Free plan; cancellation stops future renewals but the plan stays active through the end of the current billing cycle.
• Refund policy: https://help.manus.im/en/articles/11711102-how-can-i-request-a-refund-for-a-purchased-membership
• Account/data deletion: Self-serve account deletion: profile Icon (top right) > Account > Edit profile > Delete account > Send Code (emailed verification) > enter code > Delete account. Manus states it deletes your content but may retain certain personal information to meet legal, accounting, reporting, fraud-prevention, or legal-claim purposes, then securely deletes it once the retention period expires. Account deletion is permanent and non-recoverable. Team Plan members' retention may be governed by their team Owner/Admin. https://help.manus.im/en/articles/11711969-how-can-i-delete-my-account

Evidence

• {'title': 'How can I cancel my subscription? | Manus Help Center (accessed 2026-06-06)', 'url': 'https://help.manus.im/en/articles/11711087-how-can-i-cancel-my-subscription'}
• {'title': 'How can I request a refund for a purchased membership? | Manus Help Center (accessed 2026-06-06)', 'url': 'https://help.manus.im/en/articles/11711102-how-can-i-request-a-refund-for-a-purchased-membership'}
• {'title': 'How can I delete my account? | Manus Help Center (accessed 2026-06-06)', 'url': 'https://help.manus.im/en/articles/11711969-how-can-i-delete-my-account'}
• {'title': 'Will my personal data be deleted after I delete my account? | Manus Help Center (accessed 2026-06-06)', 'url': 'https://help.manus.im/en/articles/11711823-will-my-personal-data-be-deleted-after-i-delete-my-account'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Manus — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/manus (CC BY-SA 4.0).

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