Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Manual's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Telehealth & Rx · GB

How hard is it to cancel Manual?

Manual scores 76/100 (grade B) for how clearly it documents cancellation in the GB — a clearly documented cancellation policy. Cancellation is available via in_account, email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Subscriptions are cancelled by logging in at manual.co and going to Account > Manage Plans and Orders; TRT plans cannot be cancelled in-account and must be cancelled by emailing [email protected]. For prescription-only medicines the customer agrees to purchase at least a 12-month supply (subject to clinical appropriateness), and a prescription order can only be cancelled before it is approved by the clinical team, after which it cannot be cancelled or refunded for safety reasons. Manual encourages customers to contact support to adjust or switch plans rather than cancel. Refund and cooling-off detail is set out in the Terms of Sale.

How to cancel Manual

  • Channels: in_account, email
  • Official cancellation page: https://www.manual.co/pages/terms-of-sale
  • Pause/freeze: not offered. No general self-serve pause documented; cancellation is via Account > Manage Plans and Orders, and TRT plans require emailing [email protected].
  • Refund policy: https://www.manual.co/pages/terms-of-sale
  • Account/data deletion: Right to request deletion of personal data by contacting support; data may be retained where legally required or necessary for business/clinical purposes. https://www.manual.co/pages/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Manual — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/manual-uk (CC BY-SA 4.0).

See Manual in the full index -> · How we score · Open data

Earned it? Show your grade

Manual grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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