Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly MACH's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Personal finance & fintech · CL

How hard is it to cancel MACH?

MACH scores 72/100 (grade B) for how clearly it documents cancellation in the CL, a clearly documented cancellation policy. Cancellation is available via in-app, live chat, online (self-serve).

Last reviewed 2026-06-17 · Documented-Policy tier · grade B

MACH (Chilean digital bank/wallet by Bci, MACHBANK) documents account deletion in its help center: the account must have no available balance and no purchase pending confirmation, and the request is made through the in-app/web chat or the MACHBANK help form.

How to cancel MACH

  • Channels: in-app, live chat, online (self-serve)
  • Official cancellation page: https://ayuda.somosmach.com/hc/es/articles/360000186348--C%C3%B3mo-puedo-eliminar-mi-cuenta
  • Pause/freeze: not offered.
  • Account/data deletion: Account deletion requires zero available balance and no pending purchase to confirm; requested through the app/web chat or the MACHBANK help form. https://ayuda.somosmach.com/hc/es/articles/360000186348--C%C3%B3mo-puedo-eliminar-mi-cuenta

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “MACH, Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/mach-cl (CC BY-SA 4.0).

See MACH in the full index -> · How we score · Open data

Earned it? Show your grade

MACH grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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