Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly MACH's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Fintech / Neobank · CL

How hard is it to cancel MACH?

MACH scores 72/100 (grade B) for how clearly it documents cancellation in the CL — a clearly documented cancellation policy. Cancellation is available via in-app, live chat, online (self-serve).

Last reviewed 2026-06-17 · Documented-Policy tier · grade B

MACH (Chilean digital bank/wallet by Bci, MACHBANK) documents account deletion in its help center: the account must have no available balance and no purchase pending confirmation, and the request is made through the in-app/web chat or the MACHBANK help form.

How to cancel MACH

  • Channels: in-app, live chat, online (self-serve)
  • Official cancellation page: https://ayuda.somosmach.com/hc/es/articles/360000186348--C%C3%B3mo-puedo-eliminar-mi-cuenta
  • Pause/freeze: not offered.
  • Account/data deletion: Account deletion requires zero available balance and no pending purchase to confirm; requested through the app/web chat or the MACHBANK help form. https://ayuda.somosmach.com/hc/es/articles/360000186348--C%C3%B3mo-puedo-eliminar-mi-cuenta

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “MACH — Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/mach-cl (CC BY-SA 4.0).

See MACH in the full index -> · How we score · Open data

Earned it? Show your grade

MACH grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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