Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly M1's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

41/ 100 · D

Telecom & ISP · SG

How hard is it to cancel M1?

M1 scores 41/100 (grade D) for how clearly it documents cancellation in the SG — a poorly documented cancellation policy. Cancellation is available via phone, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

M1 consumers can terminate their postpaid mobile service by calling the customer service hotline (1627) or by writing/faxing to M1, with just one day's prior notice required if outside the minimum commitment period (Clause 6.7). Device plans carry a 24-month commitment and SIM-only plans a minimum 1-month term; early termination triggers a charge equivalent to the remaining subscription at non-promotional rates (or 1 month's charge for shorter plans). No self-service online or in-app line termination is documented for standard postpaid accounts, though add-on services such as FoneCare+ and NumberShare can be cancelled via the My M1+ app. Refunds are not explicitly guaranteed and prepaid/Maxx payments are stated as non-refundable.

How to cancel M1

  • Channels: phone, postal mail
  • Official cancellation page: https://www.m1.com.sg/terms-and-conditions/general-and-specific-terms-and-conditions
  • Pause/freeze: not offered. No pause or freeze option documented in M1's published terms or FAQs for consumer mobile or broadband plans.
  • Account/data deletion: Customers may submit a data access or deletion request to M1's Data Protection Officer at [email protected] under Singapore's PDPA. Processing takes up to 30 days and a fee may apply. M1 holds IMDA's Data Protection Trustmark certification. https://www.m1.com.sg/data-protection

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “M1 — Cancellation Friction Index (SG).” CES-1.1. https://www.cancelatlas.com/c/m1-sg (CC BY-SA 4.0).

See M1 in the full index -> · How we score · Open data