Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly M1's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

41/ 100 · D

Telecom & ISP · SG

How hard is it to cancel M1?

M1 scores 41/100 (grade D) for how clearly it documents cancellation in the SG, a poorly documented cancellation policy. Cancellation is available via phone, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

M1 consumers can terminate their postpaid mobile service by calling the customer service hotline (1627) or by writing/faxing to M1, with just one day's prior notice required if outside the minimum commitment period (Clause 6.7). Device plans carry a 24-month commitment and SIM-only plans a minimum 1-month term; early termination triggers a charge equivalent to the remaining subscription at non-promotional rates (or 1 month's charge for shorter plans). No self-service online or in-app line termination is documented for standard postpaid accounts, though add-on services such as FoneCare+ and NumberShare can be cancelled via the My M1+ app. Refunds are not explicitly guaranteed and prepaid/Maxx payments are stated as non-refundable.

How to cancel M1

  • Channels: phone, postal mail
  • Official cancellation page: https://www.m1.com.sg/terms-and-conditions/general-and-specific-terms-and-conditions
  • Pause/freeze: not offered. No pause or freeze option documented in M1's published terms or FAQs for consumer mobile or broadband plans.
  • Account/data deletion: Customers may submit a data access or deletion request to M1's Data Protection Officer at [email protected] under Singapore's PDPA. Processing takes up to 30 days and a fee may apply. M1 holds IMDA's Data Protection Trustmark certification. https://www.m1.com.sg/data-protection

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “M1, Cancellation Friction Index (SG).” CES-1.1. https://www.cancelatlas.com/c/m1-sg (CC BY-SA 4.0).

See M1 in the full index -> · How we score · Open data