Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly M1 Finance's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

48/ 100 · D

Personal finance & fintech · US

How hard is it to cancel M1 Finance?

M1 Finance scores 48/100 (grade D) for how clearly it documents cancellation in the US, a poorly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade D

To close an M1 account, users must first liquidate all investments and withdraw funds (or initiate a brokerage transfer), then initiate closure via the in-app Messenger or the Help/Client Support button on web or mobile. M1 does not offer a standalone subscription cancellation flow, the platform charges a $3/month fee that is automatically waived if the account holds $10,000+ in assets or carries an active personal loan, and the only way to stop paying it without meeting those thresholds is to close all accounts. No notice period or refund/proration policy is publicly disclosed for the platform fee. M1 Plus (the former $125/year premium tier) was discontinued in May 2024 and replaced by the universal platform fee.

How to cancel M1 Finance

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://help.m1.com/en/articles/9331945-how-to-close-an-m1-account
  • Pause/freeze: not offered. No pause or freeze option is offered. The $3/month platform fee is waived automatically if total M1 assets reach $10,000+ on at least one day per billing cycle, or if an active M1 Personal Loan is maintained, but there is no formal pause mechanism.
  • Account/data deletion: California residents may request deletion of certain personal data under CCPA by emailing [email protected]. M1 retains data after account closure as required by law and to fulfill legal obligations. Non-California residents have no documented deletion right. https://m1.com/legal/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “M1 Finance, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/m1-finance (CC BY-SA 4.0).

See M1 Finance in the full index -> · How we score · Open data