Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Lyca Mobile Germany's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

94/ 100 · A

Telecom & ISP · DE

How hard is it to cancel Lyca Mobile Germany?

Lyca Mobile Germany scores 94/100 (grade A) for how clearly it documents cancellation in the DE — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), phone, live chat, postal mail.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Lyca Mobile Germany is predominantly prepaid with no minimum term, so no classic cancellation notice period applies; to switch provider with number portability the customer submits an 'opt-in' by email to [email protected] or by phone (069 1200 7322 / short code 322), providing name, number and ICCID, valid typically 30 days. Port-out usually takes 10-15 days per the provider. Remaining credit is refunded on request after termination (per TKG), whereas topped-up credit otherwise expires after 90 days of inactivity. Contact channels are phone, live chat (Mon-Sat 9-18), email and postal mail.

How to cancel Lyca Mobile Germany

  • Channels: online (self-serve), phone, live chat, postal mail
  • Official cancellation page: https://www.lycamobile.de/de/help/transfer-your-number/
  • Pause/freeze: not offered. Lyca Mobile Germany is a prepaid provider with no fixed minimum term; a formal contract pause (Stilllegung) is not offered. Without recharge, credit expires after 90 days of inactivity and the SIM can be deactivated.
  • Refund policy: https://deupdatedlmweb.ldsvcplatform.com/de/termscondition/
  • Account/data deletion: As a prepaid provider Lyca Mobile is subject to GDPR; data subjects can request erasure (Art. 17 GDPR) and data access by email to [email protected] or by phone +49 69 12007322. Controller: Lycamobile Germany GmbH, Mainzer Landstrasse 349, 60326 Frankfurt. https://www.lycamobile.de/de/help/lycamobile-datenschutzrichtlinie/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Lyca Mobile Germany — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/lyca-de (CC BY-SA 4.0).

See Lyca Mobile Germany in the full index -> · How we score · Open data

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Lyca Mobile Germany grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

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