Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Lyca Mobile Germany's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

94/ 100 · A

Telecom & ISP · DE

How hard is it to cancel Lyca Mobile Germany?

Lyca Mobile Germany scores 94/100 (grade A) for how clearly it documents cancellation in the DE, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), phone, live chat, postal mail.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Lyca Mobile Germany is predominantly prepaid with no minimum term, so no classic cancellation notice period applies; to switch provider with number portability the customer submits an 'opt-in' by email to [email protected] or by phone (069 1200 7322 / short code 322), providing name, number and ICCID, valid typically 30 days. Port-out usually takes 10-15 days per the provider. Remaining credit is refunded on request after termination (per TKG), whereas topped-up credit otherwise expires after 90 days of inactivity. Contact channels are phone, live chat (Mon-Sat 9-18), email and postal mail.

How to cancel Lyca Mobile Germany

  • Channels: online (self-serve), phone, live chat, postal mail
  • Official cancellation page: https://www.lycamobile.de/de/help/transfer-your-number/
  • Pause/freeze: not offered. Lyca Mobile Germany is a prepaid provider with no fixed minimum term; a formal contract pause (Stilllegung) is not offered. Without recharge, credit expires after 90 days of inactivity and the SIM can be deactivated.
  • Refund policy: https://deupdatedlmweb.ldsvcplatform.com/de/termscondition/
  • Account/data deletion: As a prepaid provider Lyca Mobile is subject to GDPR; data subjects can request erasure (Art. 17 GDPR) and data access by email to [email protected] or by phone +49 69 12007322. Controller: Lycamobile Germany GmbH, Mainzer Landstrasse 349, 60326 Frankfurt. https://www.lycamobile.de/de/help/lycamobile-datenschutzrichtlinie/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Lyca Mobile Germany, Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/lyca-de (CC BY-SA 4.0).

See Lyca Mobile Germany in the full index -> · How we score · Open data

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Lyca Mobile Germany grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

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