How hard is it to cancel Lumen?

Lumen subscribers may cancel at any time via the Lumen app, the website account settings, or by emailing [email protected]. Cancellation must occur at least 24 hours before the renewal date to avoid being charged for the next term; access continues until the end of the current paid period. All subscription fees are non-refundable once paid except where required by applicable law. Uninstalling the app does not cancel the subscription.

How to cancel Lumen

• Channels: in-app, online (self-serve), email
• Official cancellation page: https://www.lumen.me/subscription-policy
• Pause/freeze: not offered. No subscription pause or freeze option is mentioned in Lumen's subscription policy.
• Account/data deletion: Users may request erasure of personal data by emailing [email protected]. Deletion is subject to regulatory and legal retention requirements. No dedicated self-serve deletion form is publicly available.

Evidence

• Lumen Subscription Policy | Lumen (accessed 2026-06-06)
• Privacy Policy | Lumen (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Lumen, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/lumen-us (CC BY-SA 4.0).

See Lumen in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/lumen-us"><img src="https://www.cancelatlas.com/share/badges/lumen-us.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>