Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Lucky Mobile's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

62/ 100 · C

Telecom & ISP · CA

How hard is it to cancel Lucky Mobile?

Lucky Mobile scores 62/100 (grade C) for how clearly it documents cancellation in the CA — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, in person.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Lucky Mobile is prepaid with no contract or exit fee. To leave, stop topping up or port the number to a new carrier (Canada uses account number + active-line transfer, no PAC); porting auto-closes the line. If funds are insufficient on the Monthly Charge Date the service is suspended immediately, and the account is deactivated only after four consecutive suspended months. Funds added to the balance are explicitly non-refundable; unused balance carries to the next month rather than being refunded.

How to cancel Lucky Mobile

  • Channels: online (self-serve), phone, in person
  • Official cancellation page: https://www.luckymobile.ca/support/balance-top-up/manage-balance
  • Pause/freeze: not offered. No formal pause. Prepaid service auto-suspends on the Monthly Charge Date if funds are insufficient; service stays suspended (number held) and is deactivated only after four consecutive months without sufficient funds.
  • Refund policy: https://www.luckymobile.ca/support/balance-top-up/manage-balance
  • Account/data deletion: Account data tied to My Account; handled per privacy policy. After deactivation a new SIM and new number are required to return. https://www.luckymobile.ca/legal-regulatory/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Lucky Mobile — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/lucky-mobile-ca (CC BY-SA 4.0).

See Lucky Mobile in the full index -> · How we score · Open data