Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Lose It!'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

71/ 100 · B

Fitness & audio apps · US

How hard is it to cancel Lose It!?

Lose It! scores 71/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via in-app, online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Lose It! Premium subscriptions must be cancelled through the same platform used to subscribe: via iPhone Settings (Apple App Store), Google Play Store app, or online at my.loseit.com under Purchases. Cancelling preserves Premium access through the end of the current billing period; account data such as food logs and weight history are retained after downgrading to free. Apple and Google purchases cannot be refunded directly by Lose It — users must request refunds through the respective platform; direct website purchases can be refunded via a dedicated form at refunds.loseit.com. Deleting the app does not cancel the subscription.

How to cancel Lose It!

  • Channels: in-app, online (self-serve)
  • Official cancellation page: https://help.loseit.com/hc/en-us/articles/115006017887
  • Pause/freeze: not offered. No pause or freeze option is documented. Users must cancel and re-subscribe; free-tier access continues after cancellation until the billing period ends.
  • Account/data deletion: Users can request account and data deletion by emailing [email protected]. Requests may be submitted under GDPR, CCPA, or other applicable regulations. https://loseit.com/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Lose It! — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/lose-it-us (CC BY-SA 4.0).

See Lose It! in the full index -> · How we score · Open data

Earned it? Show your grade

Lose It! grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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