How hard is it to cancel Loom?

Loom subscriptions are cancelled entirely online: legacy Loom accounts cancel via Workspace Settings > Plan & Billing > Manage Subscription; Atlassian-integrated accounts cancel through admin.atlassian.com > Billing > Subscriptions > Deactivate. Cancellation takes effect at the next renewal date, users retain full premium access through the end of the current billing cycle with no prorated refund issued. No pause or freeze option exists; the only alternative to full cancellation is a downgrade to the free Starter plan. Member deactivations (removing a seat) take effect immediately with no refund for unused time.

How to cancel Loom

• Channels: online (self-serve)
• Official cancellation page: https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan
• Pause/freeze: not offered. No pause or freeze option is offered. Users must either downgrade to the free Starter plan or cancel entirely.
• Account/data deletion: Account deletion is self-serve via Settings > Delete my account. Users must first downgrade to the free Starter plan before deletion is processed. Videos, transcripts, and view counts are deleted within a reasonable period. Backups may be retained up to 30 days; support ticket history and de-identified data may also be retained. https://support.atlassian.com/loom/docs/delete-your-account

Evidence

• Downgrade or cancel your Loom plan | Loom | Atlassian Support (accessed 2026-06-05)
• Loom's billing policy for paid plans | Loom | Atlassian Support (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Loom, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/loom (CC BY-SA 4.0).

See Loom in the full index -> · How we score · Open data

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