How hard is it to cancel Loom?

Loom subscriptions are cancelled entirely online: legacy Loom accounts cancel via Workspace Settings > Plan & Billing > Manage Subscription; Atlassian-integrated accounts cancel through admin.atlassian.com > Billing > Subscriptions > Deactivate. Cancellation takes effect at the next renewal date — users retain full premium access through the end of the current billing cycle with no prorated refund issued. No pause or freeze option exists; the only alternative to full cancellation is a downgrade to the free Starter plan. Member deactivations (removing a seat) take effect immediately with no refund for unused time.

How to cancel Loom

• Channels: online (self-serve)
• Official cancellation page: https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan
• Pause/freeze: not offered. No pause or freeze option is offered. Users must either downgrade to the free Starter plan or cancel entirely.
• Account/data deletion: Account deletion is self-serve via Settings > Delete my account. Users must first downgrade to the free Starter plan before deletion is processed. Videos, transcripts, and view counts are deleted within a reasonable period. Backups may be retained up to 30 days; support ticket history and de-identified data may also be retained. https://support.atlassian.com/loom/docs/delete-your-account

Evidence

• {'title': 'Downgrade or cancel your Loom plan | Loom | Atlassian Support (accessed 2026-06-05)', 'url': 'https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan'}
• {'title': "Loom's billing policy for paid plans | Loom | Atlassian Support (accessed 2026-06-05)", 'url': 'https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Loom — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/loom (CC BY-SA 4.0).

See Loom in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/loom"><img src="https://www.cancelatlas.com/share/badges/loom.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>