How hard is it to cancel LlamaIndex?

LlamaCloud/LlamaParse subscriptions bill automatically on a WEEKLY basis to the extent usage exceeds the plan threshold. There is no self-serve cancel button: per the Terms of Service you 'de-activate your User Account or any Subscription at any time... by contacting us at [email protected]'. Cancellation is not a clean immediate stop — the Terms warn you continue to be charged for usage exceeding the threshold up to deactivation. Fees are explicitly non-refundable: no refund or credit is given for cancellation, suspension, termination, unused subscription time, or pre-payments. Improper-charge disputes also go to [email protected]. No pause/freeze option is documented.

How to cancel LlamaIndex

• Channels: email
• Official cancellation page: https://www.llamaindex.ai/legal/terms-of-service
• Pause/freeze: not offered. No pause/freeze option. Billing is usage-based above a threshold; to stop charges you cancel/deactivate the account.
• Account/data deletion: Deactivate the account or subscription by emailing [email protected]; the same channel handles account/data deactivation. No self-serve deletion button or explicit GDPR/CCPA workflow is documented in the cited pages.

Evidence

• {'title': 'Terms of Service - LlamaIndex (accessed 2026-06-10)', 'url': 'https://www.llamaindex.ai/legal/terms-of-service'}
• {'title': 'Billing and Usage - LlamaIndex Docs (accessed 2026-06-10)', 'url': 'https://developers.llamaindex.ai/python/cloud/general/billing/'}
• Last reviewed 2026-06-10 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “LlamaIndex — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/llamaindex (CC BY-SA 4.0).

See LlamaIndex in the full index -> · How we score · Open data