Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly LlamaIndex's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

52/ 100 · D

AI tools · US

How hard is it to cancel LlamaIndex?

LlamaIndex scores 52/100 (grade D) for how clearly it documents cancellation in the US, a poorly documented cancellation policy. Cancellation is available via email.

Last reviewed 2026-06-10 · Documented-Policy tier · grade D

LlamaCloud/LlamaParse subscriptions bill automatically on a WEEKLY basis to the extent usage exceeds the plan threshold. There is no self-serve cancel button: per the Terms of Service you 'de-activate your User Account or any Subscription at any time... by contacting us at [email protected]'. Cancellation is not a clean immediate stop, the Terms warn you continue to be charged for usage exceeding the threshold up to deactivation. Fees are explicitly non-refundable: no refund or credit is given for cancellation, suspension, termination, unused subscription time, or pre-payments. Improper-charge disputes also go to [email protected]. No pause/freeze option is documented.

How to cancel LlamaIndex

  • Channels: email
  • Official cancellation page: https://www.llamaindex.ai/legal/terms-of-service
  • Pause/freeze: not offered. No pause/freeze option. Billing is usage-based above a threshold; to stop charges you cancel/deactivate the account.
  • Account/data deletion: Deactivate the account or subscription by emailing [email protected]; the same channel handles account/data deactivation. No self-serve deletion button or explicit GDPR/CCPA workflow is documented in the cited pages.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “LlamaIndex, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/llamaindex (CC BY-SA 4.0).

See LlamaIndex in the full index -> · How we score · Open data