How hard is it to cancel Levels?

Levels members can cancel their subscription online through the member portal (app.levels.com) by navigating to Billing & Subscriptions, selecting Subscription Options, and clicking End Subscription. The membership remains active through the end of the current billing period with no prorated refund after the 14-day satisfaction window. A 14-day money-back guarantee applies to first-time software membership purchases when requested within 14 days. Renewal reminders are sent 15 days before the billing date; once payment processes it cannot be reversed for that cycle.

How to cancel Levels

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.levels.com/article/110-how-to-cancel-your-stelo-subscription
• Pause/freeze: available — Members can pause sensor shipments or pause/cancel membership directly from the Levels member portal under Billing & Subscriptions.
• Refund policy: https://support.levels.com/article/651-refund-replacement-policies
• Account/data deletion: Users can request data deletion by emailing [email protected]. Levels will comply within one month of the request after identity verification. Payment history, billing records, and data in official medical records cannot be deleted. Third-party data must be requested separately. https://support.levels.com/article/239-how-to-delete-your-account

Evidence

• {'title': 'How to Cancel your Stelo Subscription - Levels Support (accessed 2026-06-06)', 'url': 'https://support.levels.com/article/110-how-to-cancel-your-monthly-levels-subscription'}
• {'title': 'Refund & Replacement Policies — Levels Support (accessed 2026-06-07)', 'url': 'https://support.levels.com/article/651-refund-replacement-policies'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Levels — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/levels-us (CC BY-SA 4.0).

See Levels in the full index -> · How we score · Open data

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