Fitness & gym · US
How hard is it to cancel Levels?
Levels scores 72/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Levels members can cancel their subscription online through the member portal (app.levels.com) by navigating to Billing & Subscriptions, selecting Subscription Options, and clicking End Subscription. The membership remains active through the end of the current billing period with no prorated refund after the 14-day satisfaction window. A 14-day money-back guarantee applies to first-time software membership purchases when requested within 14 days. Renewal reminders are sent 15 days before the billing date; once payment processes it cannot be reversed for that cycle.
How to cancel Levels
- Channels: online (self-serve), in-app
- Official cancellation page: https://support.levels.com/article/110-how-to-cancel-your-stelo-subscription
- Pause/freeze: available, Members can pause sensor shipments or pause/cancel membership directly from the Levels member portal under Billing & Subscriptions.
- Refund policy: https://support.levels.com/article/651-refund-replacement-policies
- Account/data deletion: Users can request data deletion by emailing [email protected]. Levels will comply within one month of the request after identity verification. Payment history, billing records, and data in official medical records cannot be deleted. Third-party data must be requested separately. https://support.levels.com/article/239-how-to-delete-your-account
Evidence
- How to Cancel your Stelo Subscription - Levels Support (accessed 2026-06-06)
- Refund & Replacement Policies — Levels Support (accessed 2026-06-07)
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Levels, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/levels-us (CC BY-SA 4.0).
See Levels in the full index -> · How we score · Open data
Earned it? Show your grade
Levels grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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