How hard is it to cancel Leonardo AI?

Leonardo AI subscriptions can be cancelled entirely online through Settings > Subscription and Billing > Cancel Plan in four steps, with no required notice period; the subscription remains active through the current billing cycle and unused tokens expire at the next renewal date. Refunds are assessed manually by a support agent and can be requested via in-app chat, email ([email protected]), or the contact form; the full refund policy (including pro-rata terms) is published separately at leonardo.ai/refund-policy. No pause feature is documented. Account data can be fully and permanently deleted via a self-serve option in profile settings, though any paid subscription must be cancelled first.

How to cancel Leonardo AI

• Channels: online (self-serve)
• Official cancellation page: https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe
• Pause/freeze: not offered. No pause option documented. Cancellation ends renewal; subscription remains active until the current period expires and unused tokens expire at that point.
• Refund policy: https://intercom.help/leonardo-ai/en/articles/11424250-refunds
• Account/data deletion: Self-serve account deletion available in Settings (bottom-left icon) > Delete Account section. Deletes all user data permanently and cannot be undone. Users must cancel any paid subscription before deleting the account. https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account

Evidence

• How can I cancel my account (unsubscribe)? | Leonardo.Ai Help Center (accessed 2026-06-06)
• Refunds | Leonardo.Ai Help Center (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Leonardo AI, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/leonardo-ai (CC BY-SA 4.0).

See Leonardo AI in the full index -> · How we score · Open data

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