How hard is it to cancel Leonardo AI?

Leonardo AI subscriptions can be cancelled entirely online through Settings > Subscription and Billing > Cancel Plan in four steps, with no required notice period; the subscription remains active through the current billing cycle and unused tokens expire at the next renewal date. Refunds are assessed manually by a support agent and can be requested via in-app chat, email ([email protected]), or the contact form; the full refund policy (including pro-rata terms) is published separately at leonardo.ai/refund-policy. No pause feature is documented. Account data can be fully and permanently deleted via a self-serve option in profile settings, though any paid subscription must be cancelled first.

How to cancel Leonardo AI

• Channels: online (self-serve)
• Official cancellation page: https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe
• Pause/freeze: not offered. No pause option documented. Cancellation ends renewal; subscription remains active until the current period expires and unused tokens expire at that point.
• Refund policy: https://intercom.help/leonardo-ai/en/articles/11424250-refunds
• Account/data deletion: Self-serve account deletion available in Settings (bottom-left icon) > Delete Account section. Deletes all user data permanently and cannot be undone. Users must cancel any paid subscription before deleting the account. https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account

Evidence

• {'title': 'How can I cancel my account (unsubscribe)? | Leonardo.Ai Help Center (accessed 2026-06-06)', 'url': 'https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe'}
• {'title': 'Refunds | Leonardo.Ai Help Center (accessed 2026-06-06)', 'url': 'https://intercom.help/leonardo-ai/en/articles/11424250-refunds'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Leonardo AI — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/leonardo-ai (CC BY-SA 4.0).

See Leonardo AI in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/leonardo-ai"><img src="https://www.cancelatlas.com/share/badges/leonardo-ai.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>