AI tools · US
How hard is it to cancel Leonardo AI?
Leonardo AI scores 75/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve).
Leonardo AI subscriptions can be cancelled entirely online through Settings > Subscription and Billing > Cancel Plan in four steps, with no required notice period; the subscription remains active through the current billing cycle and unused tokens expire at the next renewal date. Refunds are assessed manually by a support agent and can be requested via in-app chat, email ([email protected]), or the contact form; the full refund policy (including pro-rata terms) is published separately at leonardo.ai/refund-policy. No pause feature is documented. Account data can be fully and permanently deleted via a self-serve option in profile settings, though any paid subscription must be cancelled first.
How to cancel Leonardo AI
- Channels: online (self-serve)
- Official cancellation page: https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe
- Pause/freeze: not offered. No pause option documented. Cancellation ends renewal; subscription remains active until the current period expires and unused tokens expire at that point.
- Refund policy: https://intercom.help/leonardo-ai/en/articles/11424250-refunds
- Account/data deletion: Self-serve account deletion available in Settings (bottom-left icon) > Delete Account section. Deletes all user data permanently and cannot be undone. Users must cancel any paid subscription before deleting the account. https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account
Evidence
- {'title': 'How can I cancel my account (unsubscribe)? | Leonardo.Ai Help Center (accessed 2026-06-06)', 'url': 'https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe'}
- {'title': 'Refunds | Leonardo.Ai Help Center (accessed 2026-06-06)', 'url': 'https://intercom.help/leonardo-ai/en/articles/11424250-refunds'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Leonardo AI — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/leonardo-ai (CC BY-SA 4.0).
See Leonardo AI in the full index -> · How we score · Open data
Earned it? Show your grade
Leonardo AI grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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