Software / SaaS · FR
How hard is it to cancel lemlist (lemlist.com)?
lemlist (lemlist.com) scores 49/100 (grade D) for how clearly it documents cancellation in the FR — a poorly documented cancellation policy. Cancellation is available via online (self-serve), email.
The paid subscription begins on your first payment and auto-renews on the same basis, subject to full advance payment. You may terminate your paid plan at any time — but unless otherwise stated the Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever, so an annual commitment is not refunded on early cancellation. Operated from France.
How to cancel lemlist (lemlist.com)
- Channels: online (self-serve), email
- Official cancellation page: https://www.lemlist.com/legal/terms
- Pause/freeze: not offered. No pause/freeze documented; the paid subscription auto-renews and fees are payable in advance.
- Refund policy: https://www.lemlist.com/legal/terms
- Account/data deletion: Account/data handled per the privacy policy; account may be terminated for excessive complaints with no refund.
Evidence
- {'title': 'lemlist | Terms (accessed 2026-06-13)', 'url': 'https://www.lemlist.com/legal/terms'}
- Last reviewed 2026-06-13 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “lemlist (lemlist.com) — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/lemlist (CC BY-SA 4.0).
See lemlist (lemlist.com) in the full index -> · How we score · Open data