Software & SaaS · FR
How hard is it to cancel lemlist (lemlist.com)?
lemlist (lemlist.com) scores 49/100 (grade D) for how clearly it documents cancellation in the FR, a poorly documented cancellation policy. Cancellation is available via online (self-serve), email.
The paid subscription begins on your first payment and auto-renews on the same basis, subject to full advance payment. You may terminate your paid plan at any time, but unless otherwise stated the Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever, so an annual commitment is not refunded on early cancellation. Operated from France.
How to cancel lemlist (lemlist.com)
- Channels: online (self-serve), email
- Official cancellation page: https://www.lemlist.com/legal/terms
- Pause/freeze: not offered. No pause/freeze documented; the paid subscription auto-renews and fees are payable in advance.
- Refund policy: https://www.lemlist.com/legal/terms
- Account/data deletion: Account/data handled per the privacy policy; account may be terminated for excessive complaints with no refund.
Evidence
- lemlist | Terms (accessed 2026-06-13)
- Last reviewed 2026-06-13 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “lemlist (lemlist.com), Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/lemlist (CC BY-SA 4.0).
See lemlist (lemlist.com) in the full index -> · How we score · Open data