Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Lemino's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

78/ 100 · B

Streaming · JP

How hard is it to cancel Lemino?

Lemino scores 78/100 (grade B) for how clearly it documents cancellation in the JP — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Lemino Premium (¥1,540/month) can be cancelled online via the Lemino website or My Docomo, through the App Store or Google Play, by phone via the Docomo Information Center, or in person at a Docomo shop. Cancellation via web or in-person takes effect immediately, while App Store/Google Play cancellations remain active until the end of the billing period. No refunds or proration are given for mid-cycle cancellations; users must cancel at least 24 hours before the renewal date to avoid the next month's charge. No pause or subscription freeze feature is available.

How to cancel Lemino

  • Channels: online (self-serve), in-app, phone, in person
  • Official cancellation page: https://lemino.docomo.ne.jp/leminonews/articles/979638277550112768
  • Pause/freeze: not offered. No pause or freeze option is offered. Cancellation is the only way to stop billing.
  • Account/data deletion: Cancelling Lemino Premium does not delete the dAccount (NTT Docomo account). Account/data deletion requires a separate dAccount deletion procedure; the process differs for Docomo line contract holders versus non-holders. Lemino Premium must be cancelled before deleting the dAccount. https://faq.lemino.docomo.ne.jp/d%E3%82%A2%E3%82%AB%E3%82%A6%E3%83%B3%E3%83%88%E3%82%92%E5%89%8A%E9%99%A4%E3%81%97%E3%81%9F%E3%82%89Lemino%E3%83%97%E3%83%AC%E3%83%9F%E3%82%A2%E3%83%A0%E3%82%92%E8%A7%A3%E7%B4%84%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F-6673077724025b001dae5f41

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Lemino — Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/lemino-jp (CC BY-SA 4.0).

See Lemino in the full index -> · How we score · Open data

Earned it? Show your grade

Lemino grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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