How hard is it to cancel LegalZoom?

LegalZoom subscriptions can be cancelled online via Account > Profile > Subscriptions > Cancel subscription, or by calling (800) 773-0888 (Mon-Fri, 5 a.m.-7 p.m. PT). After cancellation, the subscription stays active through the end of the current billing period and does not auto-renew. Refund window is 30 days from initial purchase for most subscription services; legal plan fees are refundable unless an attorney consultation has been completed; forms plans are non-refundable once a form has been downloaded. A 10-day examination period applies to the Supplemental Terms: if unsatisfied and no services used, full refund available within 10 days of receiving the agreement. No proration for partial months. No pause/freeze option documented.

How to cancel LegalZoom

• Channels: online (self-serve), phone
• Official cancellation page: https://help.legalzoom.com/docs/canceling-plan
• Pause/freeze: not offered. No pause or freeze option documented for any LegalZoom subscription type.
• Refund policy: https://www.legalzoom.com/legal/general-terms/lz-guarantee
• Account/data deletion: No explicit self-serve account/data deletion flow documented. Users can contact Customer Care at (800) 773-0888 to close accounts. CCPA rights referenced in privacy policy. https://www.legalzoom.com/legal/general-terms/privacy-policy

Evidence

• Canceling Forms & eSign plan (accessed 2026-06-11)
• Supplemental Terms of Service for Subscriptions and Third-Party Services (accessed 2026-06-11)
• Legal Plan Contract (accessed 2026-06-11)
• LZ Guarantee (accessed 2026-06-11)
• LegalZoom Terms of Service (accessed 2026-06-11)
• Last reviewed 2026-06-11 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “LegalZoom, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/legalzoom (CC BY-SA 4.0).

See LegalZoom in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/legalzoom"><img src="https://www.cancelatlas.com/share/badges/legalzoom.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>