Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Lebara UK's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

81/ 100 · B

Telecom & ISP · GB

How hard is it to cancel Lebara UK?

Lebara UK scores 81/100 (grade B) for how clearly it documents cancellation in the GB — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, text.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

To leave Lebara and keep your number, text PAC to 65075 free from your Lebara SIM; to leave without keeping it, text STAC to 75075. Codes are issued (per Ofcom rules) within one working day and are valid 30 days; you give the code to your new provider and your Lebara account closes automatically once the number ports. Lebara warns customers not to cancel before switching or they may lose the number. No 30-day notice or early-termination charge is disclosed for its 30-day rolling SIM-only plans; refund of unused credit is not stated on the leave page.

How to cancel Lebara UK

  • Channels: online (self-serve), phone, text
  • Official cancellation page: https://www.lebara.co.uk/en/help/manage-your-account/leave-lebara.html
  • Pause/freeze: not offered. No pause/freeze option disclosed. Lebara plans are 30-day rolling SIM-only bundles; to stop, you let the plan lapse, request a PAC/STAC to switch, or close the account.
  • Account/data deletion: Personal data handling on account closure is governed by Lebara's privacy policy; no self-serve data-deletion control is disclosed on the cancel/help pages. Closure happens automatically once a number is ported out. https://www.lebara.co.uk/en/privacy-policy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Lebara UK — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/lebara-uk (CC BY-SA 4.0).

See Lebara UK in the full index -> · How we score · Open data

Earned it? Show your grade

Lebara UK grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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