Telecom (MVNO) · AU
How hard is it to cancel Lebara Australia?
Lebara Australia scores 72/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via phone.
Lebara Australia (prepaid MVNO) documents cancellation on its support page: customers call 126 122 from a Lebara Mobile phone or 1300 126 122 from any other phone to terminate the service, and contact their new provider if porting the number. There are no lock-in contracts, but any remaining balance is forfeited on termination or transfer.
How to cancel Lebara Australia
- Channels: phone
- Official cancellation page: https://www.lebara.com.au/support/leave/
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- Cancelling Your Prepaid Service | Lebara Australia
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Lebara Australia — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/lebara-au (CC BY-SA 4.0).
See Lebara Australia in the full index -> · How we score · Open data
Earned it? Show your grade
Lebara Australia grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
Copy the embed:
<a href="https://www.cancelatlas.com/c/lebara-au"><img src="https://www.cancelatlas.com/share/badges/lebara-au.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>