Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Ladder's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

46/ 100 · D

Fitness & gym · US

How hard is it to cancel Ladder?

Ladder scores 46/100 (grade D) for how clearly it documents cancellation in the US, a poorly documented cancellation policy. Cancellation is available via in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Ladder is a mobile fitness app (iOS and Android) offering a 7-day free trial with no credit card required. Subscriptions (Pro Monthly at $29.99/mo or Pro Annual at $179.99/yr) are billed through the Apple App Store or Google Play, meaning cancellation must be performed through the respective app-store subscription management interface before the next renewal date. No dedicated official help-center cancellation article was found on joinladder.com; the Terms of Service page is JavaScript-rendered and not publicly indexable in full detail.

How to cancel Ladder

  • Channels: in-app
  • Official cancellation page: https://www.joinladder.com/pricing
  • Pause/freeze: not offered. No pause option identified in available policy documentation; subscriptions can be cancelled at any time through the App Store or Google Play.
  • Account/data deletion: Privacy policy exists at joinladder.com/privacy and a Consumer Health Privacy Policy at joinladder.com/consumer-health-privacy; contact [email protected] for data requests. No dedicated data deletion web form found. https://www.joinladder.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Ladder, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ladder-us (CC BY-SA 4.0).

See Ladder in the full index -> · How we score · Open data