Fitness app · US
How hard is it to cancel Ladder?
Ladder scores 62/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via app-store, email.
The Ladder strength-training app is distributed through the App Store and Google Play, and subscriptions are cancellable anytime through the store where they were purchased; support is available at [email protected]. A 7-day free trial requires no card up front.
How to cancel Ladder
- Channels: app-store, email
- Official cancellation page: https://www.joinladder.com/terms
- Pause/freeze: not offered.
- Account/data deletion: Canceling stops billing; account data handled separately.
Evidence
- Ladder Terms of Service
- LADDER Strength Training Plans - App Store
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Ladder — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ladder (CC BY-SA 4.0).