Fitness & gym · US
How hard is it to cancel Ladder?
Ladder scores 62/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via app-store, email.
The Ladder strength-training app is distributed through the App Store and Google Play, and subscriptions are cancellable anytime through the store where they were purchased; support is available at [email protected]. A 7-day free trial requires no card up front.
How to cancel Ladder
- Channels: app-store, email
- Official cancellation page: https://www.joinladder.com/terms
- Pause/freeze: not offered.
- Account/data deletion: Canceling stops billing; account data handled separately.
Evidence
- Ladder Terms of Service
- LADDER Strength Training Plans - App Store
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Ladder, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ladder (CC BY-SA 4.0).