Live Streaming / Social · PH
How hard is it to cancel Kumu?
Kumu scores 71/100 (grade B) for how clearly it documents cancellation in the PH — a clearly documented cancellation policy. Cancellation is available via app-store.
Kumu, a Filipino live-streaming app, offers weekly and monthly coins subscriptions and publishes a help-center article on cancelling them, which is done through the Google Play or Apple App Store subscriptions screen where the subscription was purchased.
How to cancel Kumu
- Channels: app-store
- Official cancellation page: https://kumu.zendesk.com/hc/en-us/articles/9122426458137--Kumu-coins-subscription-How-to-Cancel-Coins-Subscription
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How to Cancel Coins Subscription - Kumu Help Center
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Kumu — Cancellation Friction Index (PH).” CES-1.1. https://www.cancelatlas.com/c/kumu-ph (CC BY-SA 4.0).
See Kumu in the full index -> · How we score · Open data
Earned it? Show your grade
Kumu grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/kumu-ph"><img src="https://www.cancelatlas.com/share/badges/kumu-ph.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>