Video streaming · PH
How hard is it to cancel Kumu?
Kumu scores 71/100 (grade B) for how clearly it documents cancellation in the PH, a clearly documented cancellation policy. Cancellation is available via app-store.
Kumu, a Filipino live-streaming app, offers weekly and monthly coins subscriptions and publishes a help-center article on cancelling them, which is done through the Google Play or Apple App Store subscriptions screen where the subscription was purchased.
How to cancel Kumu
- Channels: app-store
- Official cancellation page: https://kumu.zendesk.com/hc/en-us/articles/9122426458137--Kumu-coins-subscription-How-to-Cancel-Coins-Subscription
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How to Cancel Coins Subscription - Kumu Help Center
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Kumu, Cancellation Friction Index (PH).” CES-1.1. https://www.cancelatlas.com/c/kumu-ph (CC BY-SA 4.0).
See Kumu in the full index -> · How we score · Open data
Earned it? Show your grade
Kumu grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/kumu-ph"><img src="https://www.cancelatlas.com/share/badges/kumu-ph.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>