How hard is it to cancel Krea AI?

A dedicated documentation page gives the exact self-serve path: go to the Billing page, 'Click the "Manage Subscription" button to open the Stripe customer portal', then 'In the portal, choose to cancel your subscription'. Timing is stated: 'You keep premium access until the end of your current billing period'. Unusually for this category a refund can be offered automatically at the point of cancelling rather than requiring a support request: 'If you are eligible, you will be automatically offered a refund during the cancellation flow - no extra steps needed', with published eligibility criteria (an active paid subscription, workspace usage below 650 compute units and fewer than 20 generations in the current month) and a 5-10 business-day processing window. Re-verified 2026-07-20: the older docs.krea.ai path now 308-redirects to the www.krea.ai/docs URL cited here.

How to cancel Krea AI

• Channels: online (self-serve)
• Official cancellation page: https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions
• Pause/freeze: not offered. No pause or freeze subscription option is documented in Krea AI's official help pages.
• Refund policy: https://docs.krea.ai/help-and-support/refunds-and-billing
• Account/data deletion: Users can delete their account via account settings or by submitting a support ticket requesting account deletion. The privacy policy (hosted on Notion) states users have the right to delete personal data; deletion typically completes within a few days. https://krea-ai.notion.site/Privacy-Policy-90c854a1be1546e49bf2255e3980b370

Evidence

• Krea - Manage Subscriptions (accessed 2026-07-20)
• Krea - Refunds and Billing (accessed 2026-07-20)
• Last reviewed 2026-07-20 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Krea AI, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/krea-ai-us (CC BY-SA 4.0).

See Krea AI in the full index -> · How we score · Open data

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