Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Koyeb's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Software & SaaS · US

How hard is it to cancel Koyeb?

Koyeb scores 72/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Koyeb subscriptions can be cancelled at any time through the account dashboard by navigating to Settings > Usage and billing and downgrading to the free Starter plan; no notice period is required. Upon downgrade, users receive a prorated credit for any unused portion of their paid plan month, though the Terms of Service state that all sums paid are non-refundable. After account deletion, Koyeb retains customer data for 7 days (during which an export can be requested) before permanent deletion. There is no phone, mail, or email cancellation path, the process is entirely self-serve online.

How to cancel Koyeb

  • Channels: online (self-serve)
  • Official cancellation page: https://www.koyeb.com/docs/faqs/pricing
  • Pause/freeze: not offered. No plan pause feature is documented. Users can downgrade to the free Starter tier as the lowest cost option.
  • Account/data deletion: After account termination, Koyeb retains customer data for 7 days during which a data export can be requested. After that window, all customer data is permanently deleted except what applicable law requires to be retained. https://www.koyeb.com/docs/legal/terms

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Koyeb, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/koyeb (CC BY-SA 4.0).

See Koyeb in the full index -> · How we score · Open data

Earned it? Show your grade

Koyeb grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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