How hard is it to cancel Koyeb?

Koyeb subscriptions can be cancelled at any time through the account dashboard by navigating to Settings > Usage and billing and downgrading to the free Starter plan; no notice period is required. Upon downgrade, users receive a prorated credit for any unused portion of their paid plan month, though the Terms of Service state that all sums paid are non-refundable. After account deletion, Koyeb retains customer data for 7 days (during which an export can be requested) before permanent deletion. There is no phone, mail, or email cancellation path — the process is entirely self-serve online.

How to cancel Koyeb

• Channels: online (self-serve)
• Official cancellation page: https://www.koyeb.com/docs/faqs/pricing
• Pause/freeze: not offered. No plan pause feature is documented. Users can downgrade to the free Starter tier as the lowest cost option.
• Account/data deletion: After account termination, Koyeb retains customer data for 7 days during which a data export can be requested. After that window, all customer data is permanently deleted except what applicable law requires to be retained. https://www.koyeb.com/docs/legal/terms

Evidence

• {'title': 'Pricing Frequently Asked Questions | Koyeb (accessed 2026-06-06)', 'url': 'https://www.koyeb.com/docs/faqs/pricing'}
• {'title': 'Terms of Service | Koyeb (accessed 2026-06-06)', 'url': 'https://www.koyeb.com/docs/legal/terms'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Koyeb — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/koyeb (CC BY-SA 4.0).

See Koyeb in the full index -> · How we score · Open data

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