How hard is it to cancel Komoot?

Komoot Premium can be cancelled online via the web app (Settings > Premium > Cancel subscription) or through the iOS App Store or Google Play Store settings, depending on how the subscription was purchased. Cancellation stops automatic renewal only; access to Premium features continues until the end of the current paid period. Refunds are not automatic upon cancellation but can be requested separately, for yearly subscriptions purchased directly on the website, refunds are available within 60 days of purchase. No subscription pause option exists.

How to cancel Komoot

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.komoot.com/hc/en-us/articles/10272829657754-How-to-Cancel-Your-Subscription-and-Request-a-Refund
• Pause/freeze: not offered. Komoot does not offer a subscription pause or freeze. Users who want a temporary break are instructed to cancel; their routes, activities, and saved content remain on the account and the subscription can be reactivated later.
• Refund policy: https://support.komoot.com/hc/en-us/articles/10272829657754-How-to-Cancel-Your-Subscription-and-Request-a-Refund
• Account/data deletion: Users can delete their account and all associated personal data via komoot.com/delete or through account settings (web: Account menu; mobile: Profile information > Delete Account). Deletion is irreversible; backup copies are retained for 30 days before final removal unless legally required otherwise. https://www.komoot.com/delete

Evidence

• How to Cancel Your Subscription and Request a Refund – komoot (accessed 2026-06-06)
• Manage your komoot Premium subscription – komoot (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Komoot, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/komoot-us (CC BY-SA 4.0).

See Komoot in the full index -> · How we score · Open data

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