How hard is it to cancel Komoot?

Komoot Premium can be cancelled online via the web app (Settings > Premium > Cancel subscription) or through the iOS App Store or Google Play Store settings, depending on how the subscription was purchased. Cancellation stops automatic renewal only; access to Premium features continues until the end of the current paid period. Refunds are not automatic upon cancellation but can be requested separately — for yearly subscriptions purchased directly on the website, refunds are available within 60 days of purchase. No subscription pause option exists.

How to cancel Komoot

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.komoot.com/hc/en-us/articles/10272829657754-How-to-Cancel-Your-Subscription-and-Request-a-Refund
• Pause/freeze: not offered. Komoot does not offer a subscription pause or freeze. Users who want a temporary break are instructed to cancel; their routes, activities, and saved content remain on the account and the subscription can be reactivated later.
• Refund policy: https://support.komoot.com/hc/en-us/articles/10272829657754-How-to-Cancel-Your-Subscription-and-Request-a-Refund
• Account/data deletion: Users can delete their account and all associated personal data via komoot.com/delete or through account settings (web: Account menu; mobile: Profile information > Delete Account). Deletion is irreversible; backup copies are retained for 30 days before final removal unless legally required otherwise. https://www.komoot.com/delete

Evidence

• {'title': 'How to Cancel Your Subscription and Request a Refund – komoot (accessed 2026-06-06)', 'url': 'https://support.komoot.com/hc/en-us/articles/10272829657754-How-to-Cancel-Your-Subscription-and-Request-a-Refund'}
• {'title': 'Manage your komoot Premium subscription – komoot (accessed 2026-06-06)', 'url': 'https://support.komoot.com/hc/en-us/articles/10163715766554-Manage-your-komoot-Premium-subscription'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Komoot — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/komoot-us (CC BY-SA 4.0).

See Komoot in the full index -> · How we score · Open data

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