Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Koinly's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Personal finance & fintech · US

How hard is it to cancel Koinly?

Koinly scores 67/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via email, online (self-serve).

Last reviewed 2026-06-14 · Documented-Policy tier · grade C

Koinly sells one-time per-tax-year plans rather than recurring subscriptions, so there is no ongoing subscription to cancel. To obtain a refund, users must contact Koinly support (via live chat or email) within 7 days of purchase and must not have generated any reports; refunds take 5-10 business days (up to 30 days for crypto payments). Koinly does not offer partial refunds but can downgrade a plan and issue account credits for the difference. Account closure (and full data deletion) is self-serve via the Settings page.

How to cancel Koinly

  • Channels: email, online (self-serve)
  • Official cancellation page: https://support.koinly.io/en/articles/9489959-koinly-s-refund-policy
  • Pause/freeze: not offered. Koinly sells one-time per-tax-year plans, not recurring subscriptions, so there is no subscription to pause.
  • Refund policy: https://support.koinly.io/en/articles/9489959-koinly-s-refund-policy
  • Account/data deletion: Users can self-delete their account at any time via Settings > Account tab > 'Close account' button. This permanently and irreversibly erases all account data from Koinly's servers. A new account can be opened with the same email after deletion. https://support.koinly.io/en/articles/9489971-how-do-i-delete-my-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Koinly, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/koinly-us (CC BY-SA 4.0).

See Koinly in the full index -> · How we score · Open data