Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Koinly's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

55/ 100 · C

Personal finance · US

How hard is it to cancel Koinly?

Koinly scores 55/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via email, online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Koinly sells one-time per-tax-year plans rather than recurring subscriptions, so there is no ongoing subscription to cancel. To obtain a refund, users must contact Koinly support (via live chat or email) within 7 days of purchase and must not have generated any reports; refunds take 5–10 business days (up to 30 days for crypto payments). Koinly does not offer partial refunds but can downgrade a plan and issue account credits for the difference. Account closure (and full data deletion) is self-serve via the Settings page.

How to cancel Koinly

  • Channels: email, online (self-serve)
  • Official cancellation page: https://support.koinly.io/en/articles/9489959-koinly-s-refund-policy
  • Pause/freeze: not offered. Koinly sells one-time per-tax-year plans, not recurring subscriptions, so there is no subscription to pause.
  • Refund policy: https://support.koinly.io/en/articles/9489959-koinly-s-refund-policy
  • Account/data deletion: Users can self-delete their account at any time via Settings > Account tab > 'Close account' button. This permanently and irreversibly erases all account data from Koinly's servers. A new account can be opened with the same email after deletion. https://support.koinly.io/en/articles/9489971-how-do-i-delete-my-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Koinly — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/koinly-us (CC BY-SA 4.0).

See Koinly in the full index -> · How we score · Open data