How hard is it to cancel KOHO?

KOHO members cancel a paid plan in-app via My Plan > Manage my plan > Cancel my plan, or on web.koho.ca; plan benefits remain until the next billing date. Closing the account entirely requires a $0 balance and an in-app chat request.

How to cancel KOHO

• Channels: in-app, online (self-serve), live chat
• Official cancellation page: https://www.koho.ca/legal/
• Pause/freeze: not offered.
• Account/data deletion: Account closure requires a $0 balance; close by opening an in-app chat request. KOHO retains certain records to meet regulatory obligations. https://help.koho.ca/en/articles/6184075-how-do-i-cancel-close-my-koho-account

Evidence

• How do I cancel/close my KOHO account? | KOHO Help Center
• Cancelling a Subscription | KOHO Help Center
• Last reviewed 2026-06-17 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “KOHO — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/koho-ca (CC BY-SA 4.0).

See KOHO in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/koho-ca"><img src="https://www.cancelatlas.com/share/badges/koho-ca.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>