Fintech / Neobank · CA
How hard is it to cancel KOHO?
KOHO scores 81/100 (grade B) for how clearly it documents cancellation in the CA — a clearly documented cancellation policy. Cancellation is available via in-app, online (self-serve), live chat.
KOHO members cancel a paid plan in-app via My Plan > Manage my plan > Cancel my plan, or on web.koho.ca; plan benefits remain until the next billing date. Closing the account entirely requires a $0 balance and an in-app chat request.
How to cancel KOHO
- Channels: in-app, online (self-serve), live chat
- Official cancellation page: https://www.koho.ca/legal/
- Pause/freeze: not offered.
- Account/data deletion: Account closure requires a $0 balance; close by opening an in-app chat request. KOHO retains certain records to meet regulatory obligations. https://help.koho.ca/en/articles/6184075-how-do-i-cancel-close-my-koho-account
Evidence
- How do I cancel/close my KOHO account? | KOHO Help Center
- Cancelling a Subscription | KOHO Help Center
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “KOHO — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/koho-ca (CC BY-SA 4.0).
See KOHO in the full index -> · How we score · Open data
Earned it? Show your grade
KOHO grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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