How hard is it to cancel KOHO?

KOHO members cancel a paid plan in-app via My Plan > Manage my plan > Cancel my plan, or on web.koho.ca; plan benefits remain until the next billing date. Closing the account entirely requires a $0 balance and an in-app chat request.

How to cancel KOHO

• Channels: in-app, online (self-serve), live chat
• Official cancellation page: https://www.koho.ca/legal/
• Pause/freeze: not offered.
• Account/data deletion: Account closure requires a $0 balance; close by opening an in-app chat request. KOHO retains certain records to meet regulatory obligations. https://help.koho.ca/en/articles/6184075-how-do-i-cancel-close-my-koho-account

Evidence

• How do I cancel/close my KOHO account? | KOHO Help Center
• Cancelling a Subscription | KOHO Help Center
• Last reviewed 2026-06-17 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “KOHO, Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/koho-ca (CC BY-SA 4.0).

See KOHO in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/koho-ca"><img src="https://www.cancelatlas.com/share/badges/koho-ca.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>