Telecom & ISP · AU
How hard is it to cancel Kogan Mobile?
Kogan Mobile scores 96/100 (grade A) for how clearly it documents cancellation in the AU, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), phone.
Kogan Mobile is prepaid with no commitment period and no early-exit fee. To cancel, stop recharging: turn off auto-recharge via the Kogan customer portal (accounts.koganmobile.com.au)/app for long-expiry plans, or call 1300 056 426 for monthly plans (cancel the auto-recharge schedule at least 2 days before it is due). To keep a number, give the new provider your Kogan service number and matching date of birth and they arrange the release (Australia: direct number transfer, no PAC). All services are prepaid and non-refundable: cancelling auto-recharge does not refund the paid recharge, and any unused credit/Plan Allowance is forfeited once the number is deactivated or transferred.
How to cancel Kogan Mobile
- Channels: online (self-serve), phone
- Official cancellation page: https://www.koganmobile.com.au/legal/plan-details/
- Pause/freeze: not offered. No pause. Prepaid with no commitment period; stop recharging and the plan lapses at expiry. Cancelling auto-recharge does not cancel the current active Recharge Product.
- Refund policy: https://help.koganmobile.com.au/hc/en-au/articles/206805857-Can-I-receive-a-refund-on-any-unused-credit
- Account/data deletion: Account managed at accounts.koganmobile.com.au; data handled per Kogan Mobile/Vodafone privacy policy. Credit/allowance forfeited once the number is deactivated or transferred. https://www.koganmobile.com.au/legal/privacy-policy/
Evidence
- How do I cancel my Kogan Mobile service? - Kogan Mobile Help Centre
- Can I receive a refund on any unused credit? - Kogan Mobile Help Centre
- Prepaid Plan Details - Kogan Mobile
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Kogan Mobile, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/kogan-mobile-au (CC BY-SA 4.0).
See Kogan Mobile in the full index -> · How we score · Open data
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Kogan Mobile grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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