Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Ko-fi's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

79/ 100 · B

Software & SaaS · US

How hard is it to cancel Ko-fi?

Ko-fi scores 79/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Ko-fi Gold subscriptions can be cancelled entirely online via Account & Billing > Subscriptions > Cancel (or through PayPal pre-approved payments if originally subscribed via PayPal). Cancellation takes effect at the end of the current 30-day billing cycle, access to Gold features continues through the paid period with no further charges. No refunds are issued for the remaining portion of the current billing period; refund terms for creator memberships are set by individual creators. No pause or freeze option exists for Ko-fi Gold.

How to cancel Ko-fi

  • Channels: online (self-serve)
  • Official cancellation page: https://help.ko-fi.com/hc/en-us/articles/360005155933-Cancel-your-Ko-fi-Gold-subscription
  • Pause/freeze: not offered. No pause or freeze option is documented for Ko-fi Gold subscriptions.
  • Account/data deletion: Account deletion available via Account & Billing > Delete Account (sends confirmation email). Deleting an account as a supporter does NOT cancel active subscriptions, subscriptions must be cancelled separately first. Personal data deletion requests can be submitted to [email protected]. https://help.ko-fi.com/hc/en-us/articles/115004001374-Delete-my-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Ko-fi, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ko-fi (CC BY-SA 4.0).

See Ko-fi in the full index -> · How we score · Open data

Earned it? Show your grade

Ko-fi grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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