Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Kinsta's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

85/ 100 · A

Web hosting & domains · US

How hard is it to cancel Kinsta?

Kinsta scores 85/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade A

Kinsta plans can be cancelled self-serve in MyKinsta (Company settings > My Plan > Cancel plan) by the Company Owner only. Cancellations within the first 30 days take immediate effect with a full refund (minus overages and one-time fees); after 30 days the subscription runs to the end of the current billing period with no refund. All site data, environments, and DNS records are permanently deleted on cancellation. Full account/company deletion requires a separate request via live chat or email to support.

How to cancel Kinsta

  • Channels: online (self-serve), email
  • Official cancellation page: https://kinsta.com/docs/billing/wordpress-hosting-plans/cancel-wordpress-plan/
  • Pause/freeze: not offered. Kinsta does not offer a pause or freeze option. Cancellation ends the plan at the close of the current billing period; there is no interim suspended state.
  • Refund policy: https://kinsta.com/docs/service-information/money-back-guarantee/
  • Account/data deletion: Cancelling the plan permanently deletes all live/staging environments, DNS records, and WordPress site data immediately (within-30-day cancellation) or at period end (after 30 days). Full account/company deletion requires contacting support via live chat or email at [email protected] after clearing all plans and outstanding balances. https://kinsta.com/docs/user-settings/delete-account/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Kinsta — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kinsta (CC BY-SA 4.0).

See Kinsta in the full index -> · How we score · Open data

Earned it? Show your grade

Kinsta grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

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