How hard is it to cancel Kimi (Moonshot AI)?

Kimi offers a direct self-serve cancel path: sign in (web or mobile), go to Settings -> Subscription, click 'Cancel Auto-Renewal' or 'Manage Subscription', and confirm. Cancellation stops future auto-renewal; membership benefits remain active until the end of the current billing cycle (cancel anytime, effective end of period), and you can re-subscribe later. If you subscribed via the Apple App Store or Google Play, you must cancel through that store (iPhone: Settings -> [name] -> Subscriptions -> Kimi -> Cancel; Android: Play Store -> Payments & subscriptions -> Subscriptions -> Kimi -> Cancel), and those stores' refund policies govern. Direct-purchase refunds are not automatic on cancellation; upgrades are prorated with the unused portion refunded, and system-error tasks can request a credit refund. For billing disputes or unauthorized charges, email [email protected] with a receipt/screenshot.

How to cancel Kimi (Moonshot AI)

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://www.kimi.com/help/membership/membership-cancel-subscription
• Pause/freeze: not offered. No pause/freeze option is documented. The Help Center only describes canceling auto-renewal (benefits continue to end of cycle) and re-subscribing later; plan upgrades/downgrades are handled via 'Plan changes' but no temporary hold/pause exists.
• Account/data deletion: Account/data deletion is not covered on the membership Help Center pages; the cancellation flow only stops auto-renewal. Data handling and deletion rights are referenced in Kimi's Privacy Policy (User Privacy agreement). No explicit GDPR/CCPA self-serve deletion button is documented in the billing/help docs reviewed. https://www.kimi.com/user/agreement/userPrivacy?version=v2

Evidence

• Cancel subscription - Kimi Help Center (accessed 2026-06-06)
• Payment issues - Kimi Help Center (accessed 2026-06-06)
• Membership - Kimi Help Center (accessed 2026-06-06)
• Plan changes - Kimi Help Center (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Kimi (Moonshot AI), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kimi-moonshot-ai (CC BY-SA 4.0).

See Kimi (Moonshot AI) in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/kimi-moonshot-ai"><img src="https://www.cancelatlas.com/share/badges/kimi-moonshot-ai.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>