Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Kimi (Moonshot AI)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

83/ 100 · B

AI tools · US

How hard is it to cancel Kimi (Moonshot AI)?

Kimi (Moonshot AI) scores 83/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Kimi offers a direct self-serve cancel path: sign in (web or mobile), go to Settings -> Subscription, click 'Cancel Auto-Renewal' or 'Manage Subscription', and confirm. Cancellation stops future auto-renewal; membership benefits remain active until the end of the current billing cycle (cancel anytime, effective end of period), and you can re-subscribe later. If you subscribed via the Apple App Store or Google Play, you must cancel through that store (iPhone: Settings -> [name] -> Subscriptions -> Kimi -> Cancel; Android: Play Store -> Payments & subscriptions -> Subscriptions -> Kimi -> Cancel), and those stores' refund policies govern. Direct-purchase refunds are not automatic on cancellation; upgrades are prorated with the unused portion refunded, and system-error tasks can request a credit refund. For billing disputes or unauthorized charges, email [email protected] with a receipt/screenshot.

How to cancel Kimi (Moonshot AI)

  • Channels: online (self-serve), in-app, email
  • Official cancellation page: https://www.kimi.com/help/membership/membership-cancel-subscription
  • Pause/freeze: not offered. No pause/freeze option is documented. The Help Center only describes canceling auto-renewal (benefits continue to end of cycle) and re-subscribing later; plan upgrades/downgrades are handled via 'Plan changes' but no temporary hold/pause exists.
  • Account/data deletion: Account/data deletion is not covered on the membership Help Center pages; the cancellation flow only stops auto-renewal. Data handling and deletion rights are referenced in Kimi's Privacy Policy (User Privacy agreement). No explicit GDPR/CCPA self-serve deletion button is documented in the billing/help docs reviewed. https://www.kimi.com/user/agreement/userPrivacy?version=v2

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Kimi (Moonshot AI) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kimi-moonshot-ai (CC BY-SA 4.0).

See Kimi (Moonshot AI) in the full index -> · How we score · Open data

Earned it? Show your grade

Kimi (Moonshot AI) grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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