Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Kettle & Fire's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

58/ 100 · C

Meal kits & food · US

How hard is it to cancel Kettle & Fire?

Kettle & Fire scores 58/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Kettle & Fire subscriptions can be cancelled online via the customer portal (log in → Manage Subscription → Cancel Subscription), by emailing [email protected], or by calling (512) 866-0688. A minimum of 2 recurring orders must be completed before the Cancel Subscription button becomes available in the portal. Cancellation does not affect orders already confirmed or in processing/shipping. Refunds may require photographic documentation or return of product, and no unconditional refund guarantee is disclosed.

How to cancel Kettle & Fire

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://help.kettleandfire.com/en-US/how-do-i-cancel-or-pause-my-subscription-75511
  • Pause/freeze: available, Subscribers can pause their subscription for a specified number of months via the online customer portal (Manage Subscription → Pause Subscription). No cost to pause.
  • Account/data deletion: Submit a data deletion request by emailing [email protected] or writing to the Privacy Officer at Kettle & Fire, Inc., 1800 E 4th St #101, Austin, TX 78702. The company may ask for identity verification before processing. https://www.kettleandfire.com/policies/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Kettle & Fire, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kettle-and-fire-us (CC BY-SA 4.0).

See Kettle & Fire in the full index -> · How we score · Open data