How hard is it to cancel Keeps?

Subscribers can cancel at any time through the online account portal (select 'I'd like to cancel my subscription'), or via phone, chat, or email. If a refill is due within 24 hours, Keeps instructs customers to call to ensure the cancellation is processed in time. All prescription medication purchases are final — no refunds are issued since dispensed treatments cannot be returned per pharmacy safety regulations; defective or damaged items are exchanged only. Pause and plan-adjustment options are also available through the same self-service portal.

How to cancel Keeps

• Channels: online (self-serve), phone, email
• Official cancellation page: https://www.keeps.com/faq/how-do-i-cancel-my-keeps-subscription
• Pause/freeze: available — Keeps allows subscribers to pause their subscription at any time through the online account portal, per the company's own FAQ language ('adjust, pause, or cancel your subscription anytime').
• Refund policy: https://www.keeps.com/faq/what-is-the-keeps-refund-and-return-policy
• Account/data deletion: No dedicated account or data deletion page exists. Keeps offers a 'Do Not Sell My Personal Information' opt-out page where California residents can contact the company via email or phone to exercise CCPA rights; full data deletion must be requested directly via [email protected] or (551) 290-3248. https://www.keeps.com/do-not-sell-my-personal-info

Evidence

• {'title': 'How do I cancel my Keeps subscription? – Keeps (accessed 2026-06-05)', 'url': 'https://www.keeps.com/faq/how-do-i-cancel-my-keeps-subscription'}
• {'title': 'What is the Keeps refund and return policy? – Keeps (accessed 2026-06-05)', 'url': 'https://www.keeps.com/faq/what-is-the-keeps-refund-and-return-policy'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Keeps — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/keeps (CC BY-SA 4.0).

See Keeps in the full index -> · How we score · Open data

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