Antivirus & VPN · US
How hard is it to cancel Keeper?
Keeper scores 56/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email.
Keeper personal subscriptions can be cancelled online through the respective app store (iOS Settings or Google Play) for app-store purchases, or by contacting support via the website for direct/web purchases; business admins must email [email protected]. Cancellation takes effect at the end of the current billing period, and Keeper states all fees are non-refundable as software is considered delivered in full at purchase. No notice period is required for consumers, but no prorated refunds are issued for unused time. Account and data deletion is available separately by emailing [email protected] or via the mobile app.
How to cancel Keeper
- Channels: online (self-serve), in-app, email
- Official cancellation page: https://help.keeper.io/article/257-how-can-i-manage-my-subscriptions
- Pause/freeze: not offered. No subscription pause or freeze option is documented. Account freeze mentioned in terms refers to data submission suspension, not a billing hold.
- Account/data deletion: Users can delete their Keeper account via the mobile app (Account > Help > Delete Keeper Account) or by emailing [email protected]. Account deletion cancels all active services. https://help.keeper.io/article/257-how-can-i-manage-my-subscriptions
Evidence
- {'title': 'How can I manage my Keeper subscriptions? - Keeper Security Knowledge Base (accessed 2026-06-05)', 'url': 'https://help.keeper.io/article/257-how-can-i-manage-my-subscriptions'}
- {'title': 'Keeper Security Terms of Use – Privacy and Account Policy (accessed 2026-06-05)', 'url': 'https://www.keepersecurity.com/termsofuse.html'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Keeper — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/keeper (CC BY-SA 4.0).