Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Keepcool's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

60/ 100 · C

Gym & fitness · FR

How hard is it to cancel Keepcool?

Keepcool scores 60/100 (grade C) for how clearly it documents cancellation in the FR — a partially documented cancellation policy with notable gaps. Cancellation is available via letter, online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Keepcool France memberships typically carry a 12-month minimum commitment, after which cancellation is possible anytime with 30 days' notice running from when the club receives the cancellation request. Cancellation is made by registered letter with acknowledgment of receipt to the specific club where the member subscribed, and an online cancellation portal is also referenced on the official site. Members who sign up online get a 14-clear-day cooling-off right by registered letter. Cancelling before the 12-month commitment ends means the remaining months are owed unless a legitimate legal reason applies, and any started month is due and debited during the notice period. The official CGV are published as a 2026 PDF behind a link on keepcool.fr.

How to cancel Keepcool

  • Channels: letter, online (self-serve)
  • Official cancellation page: https://www.keepcool.fr/conditions-generales-dadhesion-en-ligne
  • Pause/freeze: not offered. Suspension terms are not confirmed from the official published page; the substantive terms live in Keepcool's 2026 CGV PDF rather than in machine-readable HTML.
  • Account/data deletion: Members can exercise GDPR rights under Keepcool's privacy policy (operator DG Developpement / Groupe Keep Cool). https://www.keepcool.fr/politique-de-confidentialite

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Keepcool — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/keepcool-fr (CC BY-SA 4.0).

See Keepcool in the full index -> · How we score · Open data