Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Kayo Sports's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Streaming · AU

How hard is it to cancel Kayo Sports?

Kayo Sports scores 72/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Kayo Sports direct subscribers cancel online via My Account on kayosports.com.au (now routed through Hubbl at hubbl.com.au/my-account); subscribers via Apple, Google Play, or Telstra must cancel through those platforms instead — no phone cancellation channel exists. Cancellation takes effect at the end of the current billing period and access continues until then. No pro-rata refunds are provided for unused days; downgrades also take effect at period end with no refund, while upgrades are charged pro-rata immediately. A pause feature is available as an alternative to cancellation, allowing the subscriber to set a future resume date.

How to cancel Kayo Sports

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://streamotion.com.au/terms-conditions
  • Pause/freeze: available — Subscribers can pause their membership via My Account → Subscription → Pause Subscription, selecting a future resume date. No charge applies during the pause period; account reactivates automatically on the chosen date.
  • Account/data deletion: Users may request deletion of personal data by contacting Kayo Sports (Streamotion) via the privacy contact form or email at [email protected]. The Privacy Policy states data is retained as reasonably necessary or as required by law after account closure. https://help.kayosports.com.au

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Kayo Sports — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/kayo-sports-au (CC BY-SA 4.0).

See Kayo Sports in the full index -> · How we score · Open data

Earned it? Show your grade

Kayo Sports grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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