How hard is it to cancel Kaspersky?

Kaspersky subscriptions can be cancelled online via the My Kaspersky account portal (Manage Subscription > Cancel Subscription) or by contacting customer support. Cancellation stops future auto-renewal charges; the existing subscription period remains active until its expiration date. Refunds are available within 30 days of purchase for orders placed through the Kaspersky online store or via auto-renewal, with funds credited within 5–7 business days. Purchases made through third-party resellers must be cancelled and refunded directly with that reseller.

How to cancel Kaspersky

• Channels: online (self-serve), phone
• Official cancellation page: https://usa.kaspersky.com/cancellation
• Pause/freeze: not offered. No pause or freeze option is documented on Kaspersky's cancellation or support pages.
• Account/data deletion: Users can delete their My Kaspersky account via account settings; deletion removes personal data, payment data, order history, connected devices, and subscription details. Account deletion is blocked if active subscriptions exist — auto-renewal must be cancelled first. Inactive accounts are automatically deleted after 5 years. Deletion is irreversible. https://support.kaspersky.com/kpc/1.0/en-us/95252.htm

Evidence

• {'title': 'Cancellation | Kaspersky (accessed 2026-06-05)', 'url': 'https://usa.kaspersky.com/cancellation'}
• {'title': 'How to request a refund for a Kaspersky application | Kaspersky Support (accessed 2026-06-05)', 'url': 'https://support.kaspersky.com/us/common/buy/14828'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Kaspersky — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kaspersky (CC BY-SA 4.0).

See Kaspersky in the full index -> · How we score · Open data

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