Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Kaspersky's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Security & identity · US

How hard is it to cancel Kaspersky?

Kaspersky scores 74/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Kaspersky subscriptions can be cancelled online via the My Kaspersky account portal (Manage Subscription > Cancel Subscription) or by contacting customer support. Cancellation stops future auto-renewal charges; the existing subscription period remains active until its expiration date. Refunds are available within 30 days of purchase for orders placed through the Kaspersky online store or via auto-renewal, with funds credited within 5-7 business days. Purchases made through third-party resellers must be cancelled and refunded directly with that reseller.

How to cancel Kaspersky

  • Channels: online (self-serve), phone
  • Official cancellation page: https://usa.kaspersky.com/cancellation
  • Pause/freeze: not offered. No pause or freeze option is documented on Kaspersky's cancellation or support pages.
  • Account/data deletion: Users can delete their My Kaspersky account via account settings; deletion removes personal data, payment data, order history, connected devices, and subscription details. Account deletion is blocked if active subscriptions exist, auto-renewal must be cancelled first. Inactive accounts are automatically deleted after 5 years. Deletion is irreversible. https://support.kaspersky.com/kpc/1.0/en-us/95252.htm

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Kaspersky, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kaspersky (CC BY-SA 4.0).

See Kaspersky in the full index -> · How we score · Open data

Earned it? Show your grade

Kaspersky grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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