How hard is it to cancel Kajabi?

Kajabi subscriptions can be cancelled entirely online via Account Settings > Subscription > Change Plan > Cancel subscription (or via a direct in-app link). Cancellation takes effect at the end of the current billing cycle, with site access continuing until that date. New customers receive a full refund within 30 days of their first charge; after that, all payments are non-refundable and no proration is issued for partially used periods. Account data is permanently deleted 90 days after termination, with reminder emails sent at 14 and 7 days prior.

How to cancel Kajabi

• Channels: online (self-serve)
• Official cancellation page: https://help.kajabi.com/en/articles/12696255-cancel-your-kajabi-account
• Pause/freeze: available, Kajabi offers a 'Parked Plan' at $29/month that pauses the account, takes the site offline (inaccessible to customers), and preserves all data and content indefinitely. No duration limit; reactivate anytime by choosing a new plan. Note: any Kajabi discounts are permanently forfeited on parking, and mid-cycle annual plans lose remaining months on reactivation.
• Account/data deletion: Customer data may be deleted 90 days after account termination. Kajabi sends reminder emails at 14 and 7 days before permanent deletion. Data cannot be recovered after the 90-day window. Users are advised to download content and customer lists before cancellation takes effect. https://help.kajabi.com/en/articles/12696255-cancel-your-kajabi-account

Evidence

• Cancel your Kajabi account | Kajabi Help Center (accessed 2026-06-05)
• Kajabi Terms of Service — Cancellation and Refund Policy (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Kajabi, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kajabi (CC BY-SA 4.0).

See Kajabi in the full index -> · How we score · Open data

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