How hard is it to cancel Kajabi?

Kajabi subscriptions can be cancelled entirely online via Account Settings > Subscription > Change Plan > Cancel subscription (or via a direct in-app link). Cancellation takes effect at the end of the current billing cycle, with site access continuing until that date. New customers receive a full refund within 30 days of their first charge; after that, all payments are non-refundable and no proration is issued for partially used periods. Account data is permanently deleted 90 days after termination, with reminder emails sent at 14 and 7 days prior.

How to cancel Kajabi

• Channels: online (self-serve)
• Official cancellation page: https://help.kajabi.com/en/articles/12696255-cancel-your-kajabi-account
• Pause/freeze: available — Kajabi offers a 'Parked Plan' at $29/month that pauses the account, takes the site offline (inaccessible to customers), and preserves all data and content indefinitely. No duration limit; reactivate anytime by choosing a new plan. Note: any Kajabi discounts are permanently forfeited on parking, and mid-cycle annual plans lose remaining months on reactivation.
• Account/data deletion: Customer data may be deleted 90 days after account termination. Kajabi sends reminder emails at 14 and 7 days before permanent deletion. Data cannot be recovered after the 90-day window. Users are advised to download content and customer lists before cancellation takes effect. https://help.kajabi.com/en/articles/12696255-cancel-your-kajabi-account

Evidence

• {'title': 'Cancel your Kajabi account | Kajabi Help Center (accessed 2026-06-05)', 'url': 'https://help.kajabi.com/en/articles/12696255-cancel-your-kajabi-account'}
• {'title': 'Kajabi Terms of Service — Cancellation and Refund Policy (accessed 2026-06-05)', 'url': 'https://kajabi.com/terms'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Kajabi — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/kajabi (CC BY-SA 4.0).

See Kajabi in the full index -> · How we score · Open data

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